Specialist, Sales Support (Mandarin speaker) job opportunity at Concentrix.

Home Jobs In Malaysia Tag: Sales Support (Mandarin speaker) Specialist, Sales Support (Mandarin speaker) position at Concentrix


DatePosted 6 Days Ago bot
Concentrix Specialist, Sales Support (Mandarin speaker)
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Pattern: full-time
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Sales Support (Mandarin speaker)

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degreeGeneral
loacation MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara, Malaysia
loacation MYS Kuala Lump..........Malaysia

Job Title: Specialist, Sales Support (Mandarin speaker) Job Description The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams. Follow established processes approved by the client and service motion leads Maintain quality in delivery as per the expectations of each process or motion Prepare weekly, monthly, and quarterly reports on service requests from CSAM and clients, highlighting trends, consumption hygiene, and performance metrics Ensures the integrity of client information maintained in the database systems Updating and managing Excel spreadsheets Dealing with external and internal queries in a professional, client orientated manner Performs QA self-check and peers-check Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement Seeks counsel and guidance from more senior Sales Support staff and management, as needed. Prioritizes tasks to meet deadlines, paying attention to details Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration Effectively maintain and improve Knowledge Base Tool Effectively identify and call out operational risks to management for review and consideration Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role Other duties, as assigned Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: English (Required), Mandarin (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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