Training & Quality Manager - Irbid job opportunity at Concentrix.

Home Jobs In Jordan Tag: Job Training & Quality Manager - Irbid position at Concentrix


DatePosted 7 Days Ago bot
Concentrix Training & Quality Manager - Irbid
Experience: 5-years
Pattern: full-time
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loacation JOR Irbid - Irbid Development Zone, Irbid, Jordan Smart Building #5, Jordan
loacation JOR Irbid - Ir..........Jordan

Job Title: Training & Quality Manager - Irbid Job Description Job Description Team Management Lead a team of up to 5 members Supervise and monitor the performance of team members weekly and monthly to make sure all related quality KPI’s are achieved. Monitor and enforce schedule adherence to ensure quality shift coverage. Share the best practices for the daily work based on the experience. Evaluate and document the monthly performance for each QTL. Project Management: Develop a comprehensive quality management plan that outlines the quality objectives, standards, and processes for the outsourcing project. Collaborate with stakeholders to understand their quality expectations and incorporate them into the planning process. Follow-up on the alignment processes with the training department to align our goals. Collaborate with cross-functional teams to address complex quality challenges. Implement industry best practices and stay updated on emerging trends in quality management. Documentation Maintain accurate records of quality-related activities, including audits, Database, testing results, people record, and LOBs records. Reporting and Analysis Prepare a high level of analysis for the performance by looking on the data and trends to proactively address issues and drive continuous improvement. Share and discuss the prepared RCAs with the stakeholders and discuss the outcome in the weekly meetings. Develop corrective and preventive action plans with the team. Generate regular quality reports for management and stakeholders, highlighting quality indicators and areas of concern. Communication Via Business Channels Assuring a decent response time on business channels. Handle the daily client’s requests. Regular Meetings Attend and prepare for the weekly/monthly business review meetings. Prepare the documentation and presentation for any special events. Candidate Profile A minimum of 2-5 years of relevant experience in Quality and Training field (Customer Service/ Content Moderation) C1 English language - Excellent Verbal and written communication skills. Excellent Problem-solving skills. Ability to work in a high-stress environment with shifting priorities. - Ability to multi-task, while maintaining accuracy. - Very Good knowledge in Project management concepts. Excellent MS office skills with a minimum of intermediate MS Excel. Location: JOR Irbid - Irbid Development Zone, Irbid, Jordan Smart Building #5 Language Requirements: Time Type: Full time2026-01-29 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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