Team Leader with Polish job opportunity at Concentrix.

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DatePosted 10 Days Ago bot
Concentrix Team Leader with Polish
Experience: General
Pattern: full-time
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degreeAssociate
loacation POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13, Poland
loacation POL Katowice -..........Poland

Job Title: Team Leader with Polish Job Description We are looking for a motivated and supportive Team Leader to guide a team of call center associates working on an exciting project within the tobacco industry, focused on tobacco heating devices. In this role, you will be responsible for the day-to-day leadership of your team, ensuring a positive work environment where everyone feels supported and empowered to succeed. You will play a key role in driving performance, helping your team achieve targets, and delivering excellent customer service. Core Responsibilities  Lead with Impact:  Oversee day-to-day activities of talented advisors ensuring they adhere to company policies and legal requirements. Performance Coach:  Regularly coach your team to achieve and exceed performance metrics, providing constructive feedback and guidance. Resolve Challenges:  Identify performance issues and develop effective improvement plans, including corrective actions when necessary. Meet Customer Expectations:  Ensure our services meet the contractual KPIs and financial goals, maintaining high standards of customer satisfaction. Communication Champion:  Keep your team updated on expectations and company news through regular meetings and open forums. Team Organizer:  Plan and organize team activities and meetings, fostering a collaborative and communicative environment. Continuous Learner:  Stay updated on internal processes and attend management training to further your development. Value Advocate:  Lead by example, promoting Concentrix's values and being a dedicated advocate for your team.    Candidate Profile  Educational Background:   Associate's degree in related field or previous experience in a similar position. Experience:  Previous experience in the BPO/ Call Center sector. Leadership Skills:  You have the talent to motivate and coach team members to reach their goals. Resilience:  Thrive under pressure and see tasks through to completion. Language Skills:  Strong verbal and written skills in Polish (C1) and English (B2/C1) proficiency. Multi-tasking Leader:  Ability to lead a team in handling multiple priorities and meeting deadlines. Office Work Ready:  Comfortable and willing to work from our office in Katowice on various shifts. What We Offer Comprehensive benefits package, including access to  MyBenefit  system, private healthcare ( Luxmed ), and life insurance. Access to e-learning platforms. Employee Assistance Program (psychological, managerial, legal, and financial counselling). Free language classes. Interesting events, contests, lotteries, and much more. Stable full-time employment based on an employment contract. Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements: English (Required), Polish (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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