Operations Manager with Polish job opportunity at Concentrix.

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DatePosted 13 Days Ago bot
Concentrix Operations Manager with Polish
Experience: 3-years
Pattern: full-time
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degreeAssociate
loacation POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13, Poland
loacation POL Katowice -..........Poland

Job Title: Operations Manager with Polish Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities  Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement  Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of Team Leaders     Candidate Profile  Associate's Degree in related field with + 3 years of experience in a similar position Call center experience preferred Strong verbal and written communication skills in Polish (at least B1) and English (C1) Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrated ability to mentor, coach and provide direction to a team of employees Willingness to work a flexible schedule    What We Offer Comprehensive benefits package, including access to  MyBenefit  system, private healthcare ( Luxmed ), and life insurance. Access to e-learning platforms. Employee Assistance Program (psychological, managerial, legal, and financial counselling). Free language classes. Interesting events, contests, lotteries, and much more. Stable full-time employment based on an employment contract. Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements: English, Polish Time Type: 2026-07-31 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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