Technical I, IT Operations job opportunity at Concentrix.

Home Jobs In Ghana Tag: IT Operations Technical I, IT Operations position at Concentrix


DatePosted 14 Days Ago bot
Concentrix Technical I, IT Operations
Experience: General
Pattern: full-time
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IT Operations

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degreeDiploma
loacation GHA Accra - No 18, Castle road North Ridge, Ghana
loacation GHA Accra - No..........Ghana

Job Title: Technical I, IT Operations Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of developing, building and running the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. Provide end-user support across our desktop, network, telephony, and application(s) environment. You will maintain, analyze, troubleshoot, and repair/replace/upgrade computer systems, hardware, software, and peripherals. Additionally, you will serve as an escalation point ensuring tickets/incidents are resolved according to Service Level Agreements (SLAs). As part of our team, you will report to one of our Managers in IT Operations. Responsibilities: Troubleshoot local servers and network devices with the help of Network and Servers team remotely. Handle hardware tasks like replacing motherboards, RAM, laptop components, and configuring Avaya hard phones and video conferencing equipment. Address software issues, OS troubleshooting for Windows 10, MS Office, Outlook, Skype, VPNs, and more. Evaluate scenarios to capture and recommend process exception inputs. Troubleshoot high-impact issues, communicating real-time updates. Manage end-to-end IT Service Delivery, shift management and BCP testing. Ensure compliance with COPC, ISO 27001 standards. Manage IT ticket resolutions within an ITIL-based framework. Coordinate change requests and maintain required compliance checks. Perform installation of encryption software and policy validations. Rotational and night shifts required. Complete all assigned, mandatory training within the timeframe provided. Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports. Qualifications: Excellent service management skills with expertise in problem and incident management. Knowledge of network, server and voice infrastructure. Familiar with diagnostic tools like Ping & Traceroute and DN resolution troubleshooting. Experience with end-user computing, both hardware and software aspects. 0-6 months of experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment. Bachelor's degree or diploma in Computer Science required. MCSE or similar certifications. Teamwork and flexibility to work overtime when needed. Location: GHA Accra - No 18, Castle road North Ridge Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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