Customer Service Representative (German - speaking) On-site MA05 job opportunity at Concentrix.

Home Jobs In Spain Tag: Job Customer Service Representative (German - speaking) On-site MA05 position at Concentrix


DatePosted 30+ Days Ago bot
Concentrix Customer Service Representative (German - speaking) On-site MA05
Experience: 2-years
Pattern: full-time
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loacation ESP Barcelona - C/ de la Selva de Mar, 129, Spain
loacation ESP Barcelona ..........Spain

Job Title: Customer Service Representative (German - speaking) On-site MA05 Job Description Experience the power of a game-changing career   Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site) , you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.  Career growth and personal development  This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.  What you will do in this role  In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  As a Customer Service Representative on our team, you will:  - Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time - Troubleshoot technical issues and provide timely accurate resolutions - Educate customers on product usage, updates, and best practices - Create and manage support tickets to ensure proper tracking and resolution - Collaborate with internal teams to resolve complex or escalated cases - Maintain accurate customer records and documentation in internal systems Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  Concentrix is a great match if you:  - Are proficient or bilingual in German plus an advanced level of English  - Have good disposition to work in a customer service environment  - Have customer care skills – ability to listen to and understand the customers’ need  - 2 year experience in Customer service or Technical Support area - Can take ownership of, and progress calls to resolution or to escalate call to resolution  Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you  We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  In this role, we offer benefits that help support your unique lifestyle:  - Full-time 39 hours/week permanent contract - Schedule: Monday to Friday 09:00 - 18:00 - Salary range 20,500 euros gross/year + up to 2,000 euros gross/year in bonus  - Central office location in Barcelona  - Full paid training on the company and the project you'll be working on  - Career development programs, specialized courses    Experience the best version of you!  At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  Concentrix is an equal opportunity employer  We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English (Required), German (Required) Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Potential Use of Artificial Intelligence (AI) in Hiring As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

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