Sr Supervisor, WFM Planning & Scheduling job opportunity at Concentrix.

Home Jobs In India Tag: WFM Planning & Scheduling Sr Supervisor, WFM Planning & Scheduling position at Concentrix


DatePosted 30+ Days Ago bot
Concentrix Sr Supervisor, WFM Planning & Scheduling
Experience: 2-years
Pattern: full-time
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WFM Planning & Scheduling

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loacation IND Work-at-Home, India
loacation IND Work-at-Ho..........India

Job Title: Sr Supervisor, WFM Planning & Scheduling Job Description Concentrix is Hiring - ROLE :  Sr Supervisor, WFM Planning & Scheduling DESIGNATION  :  Sr Supervisor, WFM Planning & Scheduling LOCATION  :  WFH YEARS OF EXPERIENCE  : 2 years                                         Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities :- Set strategic direction and manages overall delivery of Capacity Planning, scheduling, and WFM related metrics of the accounts within the location. Stands as representative and Point of Contact for the clients they manage their business for the WFM part. Work with key stakeholders to ensure WFM initiative and priorities are aligned and delivered to meet contractual requirements. Work with the onsite and offshore WFM team to provide Planning and scheduling requirements for each account. Responsible for driving achievement of resource planning metrics. Brief management on status of WFM functions and metrics. Coordinates with Operations (Operational Managers) DPE/ Account Management and Clients to ensure WFM processes and practices are in place and properly executed. Educating both their Direct reports and other functions stake holders about pre-defined process and procedures by Senior leadership of WFM. Identify and leverage best practices. Ensure effective use of resources and automated systems. Implements productivity and revenue increase by driving efficiency and other related initiatives. Act as the escalation point to address and resolve WFM support matters for the program. Manage and ensure delivery of the executions of WFM plans, ensuring the onsite and offshore team is meeting deliverables and deadlines. Manage the ongoing development of the onsite WFM Teams (Employee satisfaction, upskilling). Key Skills and knowledge :- Experience of scheduling multiple LOBs in a 500+ seat contact center, including shift design Use of Genesys WFM and / or Nice IEX Managerial experience shall be desirable Education Qualification: Graduate - mandatory Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Work-at-Home Language Requirements: English (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Potential Use of Artificial Intelligence (AI) in Hiring As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

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