Associate, Customer Acquisition job opportunity at Concentrix.

Home Jobs In Malaysia Tag: Customer Acquisition Associate, Customer Acquisition position at Concentrix


DateMore Than 30 Days Ago bot
Concentrix Associate, Customer Acquisition
Experience: 2-years
Pattern: full-time
Country:
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Status:

Customer Acquisition

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degreeAssociate
loacation MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara, Malaysia
loacation MYS Kuala Lump..........Malaysia

Job Title: Associate, Customer Acquisition Job Description The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M). Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account. Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence. Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail. Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders. Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery. Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution. Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks. Support escalation handling, service reviews, and customer success engagements where required. Requirements Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success. Strong English comprehension, business writing ability, and confident communication skills (verbal and written). Excellent interpersonal skills with the ability to engage professionally with decision makers and key stakeholders. Strong presentation skills; able to articulate value propositions clearly and professionally. Detail-oriented with strong organisational skills for managing multiple accounts simultaneously. Comfortable working with sales processes, CRM systems, and productivity tools. A self-starter with strong accountability, resilience, and results-driven mindset. Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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