Associate, Real Time Management job opportunity at Concentrix.

Home Jobs In Malaysia Tag: Real Time Management Associate, Real Time Management position at Concentrix


DateMore Than 30 Days Ago bot
Concentrix Associate, Real Time Management
Experience: General
Pattern: full-time
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Real Time Management

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degreeAssociate
loacation MYS Kuala Lumpur Nu Tower 2, Malaysia
loacation MYS Kuala Lump..........Malaysia

Job Title: Associate, Real Time Management Job Description Key Responsibilities: RTA will act as a liaison between the Centralized and Site WFM teams. Preparation of daily / Weekly / Monthly MIS reports & presentations / decks Resolve escalated issues and requests from site management Root cause analysis of SLA deviations, action plan development and resolution Monitor real-time queue, schedule adherence & attendance. Key daily exception requests and update schedules Cross-train with Scheduling Analyst Optimize breaks the day of or day before the actual schedule Schedule ADHOC intra-day training requests and update schedules Produce and analyze daily efficiency reports (representative availability, access level etc.) Attend centralized and/or site management meeting, as required Cater to real time adhoc requests as and when required Skills Required good communication skill. Required good knowledge of MS Excel & Power point. Proficiency with computers Willing to work 24*7 Ability to handle pressure situations Drive for self-learning and knowledge enhancement Location: MYS Kuala Lumpur Nu Tower 2 Language Requirements: English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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