Specialist, Customer Success job opportunity at Concentrix.

Home Jobs In Philippines Tag: Customer Success Specialist, Customer Success position at Concentrix


DatePosted 30+ Days Ago bot
Concentrix Specialist, Customer Success
Experience: 2-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Success

Copy Link Report
degreeOND
loacation PHL Makati City - Ayala North Exchange, Philippines
loacation PHL Makati Cit..........Philippines

Job Title: Specialist, Customer Success Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Specialist, Customer Success to join our team. Today. The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future! You Have: 2+ years of experience working in a customer service Prior success in achievement of personal and team sales quota/goals Experience in high-volume calling Experience learning new technology and data Process orientation and ability to follow call scripts Problem solving skills Excellent knowledge of MS Office programs Experience working with Salesforce.com or similar CRM Experience or willingness to work from home You Will Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion Develop a level of product knowledge to speak intelligently to customers and address specific objections Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage Work with teams and management to promote a positive customer experience Our Benefits/Perks: Health Insurance with Dental Coverage for Employees Paid Time off Bereavement Leave Life Insurance Group Personal Accident Program Employee Assistance Program Rewards and recognition programs Wellness Incentive Program Learning and Development Programs Virtual First Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director Location: PHL Makati City - Ayala North Exchange Language Requirements: English (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

100% Homeoffice – Telefonischer Kundenberater (m/w/d) - DEUTSCH Applicants are expected to have a solid experience in handling Job related tasks
Customer Service - English Applicants are expected to have a solid experience in handling Job related tasks
Advisor I, Customer Service – English Applicants are expected to have a solid experience in handling Customer Service – English related tasks
RAF_French_Porto Applicants are expected to have a solid experience in handling Job related tasks
Insurance Agent (Licensed Personal Lines, P&C) - Remote Applicants are expected to have a solid experience in handling P&C) - Remote related tasks
B2B - German - Renewals Specialist Applicants are expected to have a solid experience in handling Job related tasks
RAF_Dutch_Porto Applicants are expected to have a solid experience in handling Job related tasks
BP Makati 2025 Applicants are expected to have a solid experience in handling Job related tasks
Conseiller client (F/H) - Toamasina - Français Applicants are expected to have a solid experience in handling Job related tasks
Director Global Privacy Operations Applicants are expected to have a solid experience in handling Job related tasks
UPA iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
2025 Training and Quality GVPKP Applicants are expected to have a solid experience in handling Job related tasks
BP ANE 2025 Applicants are expected to have a solid experience in handling Job related tasks
Customer Service / Sales Rep (Tax Coordinator) Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Partner Connection Manager - B2B - FR ( Attaching CV is Mandatory ) Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Sr Quality Evaluator Collections Applicants are expected to have a solid experience in handling Job related tasks
Recruiter - Dutch-speaking Applicants are expected to have a solid experience in handling Job related tasks
Nuvali Customer Care Specialist iRecruit Engage 2026 Applicants are expected to have a solid experience in handling Job related tasks
Talent Connect - Cebu IT Park 2026 Applicants are expected to have a solid experience in handling Job related tasks
Cyberwest Customer Care Specialist iRecruit Engage 2026 Applicants are expected to have a solid experience in handling Job related tasks
Advisor I, Customer Service – English Applicants are expected to have a solid experience in handling Customer Service – English related tasks