Patient Guest Services Assistant job opportunity at Cleveland Clinic.

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Cleveland Clinic Patient Guest Services Assistant
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loacation Indian River Hospital, United States Of America
loacation Indian River H..........United States Of America

                     At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.                          We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.                                      Job Title Patient Guest Services Assistant                          Location Vero Beach                      Facility Indian River Hospital                       Department Admin Executive-Indian River Hospital                        Job Code 000162                       Shift Day/Evening Rotation                         Schedule 10:30am-7:00pm                         Job Summary                           Job Details Join our team at Cleveland Clinic Indian River Hospital and experience world-class healthcare at its best.   Located in   sunny Florida’s Treasure Coast , Indian River Hospital is   committed to providing   optimal   family- and community-focused care.   Here , you will be part of a collaborative,   compassionate   and innovative team of caregivers. You will work with   state-of-the-art   technology   while building   a rewarding career with one of the most respected healthcare organizations in the world .       As a   Patient Guest Services Assistant (Redcoat) , you will   serve as   a   highly visible resource   for patients, family   members   and visitors , helping   creat e   a warm,   comfortable   and informed experience.   In this role, you will have endless opportunities to connect with   everyone you meet , offer unmatched customer service,   exhibit   empathy,   and leave   a lasting impression   on   the community as a whole .     A   PRN   caregiver in this position works   varying   day s   from   10:30AM – 7:00PM.     A caregiver who excels in this role will:    Meet,   greet   and   assist   patients,   guests   and colleagues by providing directions, obtaining   wheelchairs   and providing non-medical transport.    Be a highly   visible, enthusiastic person who ensures that patients, family   members   and visitors have peace of mind by   utilizing   the “Communicate with H.E.A.R.T.” models, setting expectations and always delivering empathetic care.   Facilitate communication among patients, families,   caregivers   and providers when needed.   Provide service recovery as needed and   assist   with resolving patient and family concerns using the “Respond with H.E.A.R.T.” model at the point of service.   Elevate unresolved concerns to leadership for the department/unit where the concern originated.   Actively round in the lobbies of the Clinic, Radiology, Surgical Waiting area, hospital and clinic entrances and Emergency room.   R emain   stationary   at   the front   entrance to welcome patients and visitors as needed.    Talk with patients about something other than why the patient is here   by   ask ing   about their experience   and   if they   have any other   needs.   Access patient information to confirm appointment times, appointment locations and room numbers as needed.   Provide limited concierge services to   assist   patients and guests with hospital services and community amenities at designated locations.   Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.    Observe   programs and   coach   as needed.   Respond to medical alerts to   assist   with   patients /visitors, families and obtain   appropriate equipment   if needed.     Minimum qualifications for the ideal future caregiver include:    High   S chool   D iploma or GED   Excellent   verbal   communication skills   Ability to exercise judgment to accurately triage inquiries   Basic computer skills (Epic, Outlook, etc.)   Physical Requirements: Manual dexterity to operate office equipment. Requires frequent data entry, standing, walking, and sitting. Normal or corrected vision, hearing, speech. Excellent hand/eye coordination. Lift up to 25 pounds. Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Personal Protective Equipment: Follows Standard precautions using personal protective equipment.                         The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.  If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster .                     Cleveland Clinic is pleased to be an equal employment opportunity employer.

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