Global Support Specialist (m/f/x) NLX job opportunity at Zeiss Group.

Home Jobs In Germany Tag: Job Global Support Specialist (m/f/x) NLX position at Zeiss Group


DatePosted 25 Days Ago bot
Zeiss Group Global Support Specialist (m/f/x) NLX
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Oberkochen, Germany
loacation Oberkochen....Germany

Your role Most senior level technical customer service engineer with long-standing experience. Very complex to highly complex equipment and complex to very complex systems incl. associated accessories across the entire portfolio Diagnoses and repairs all designated products providing advanced service and support to customers and colleagues. requires in depth understanding and application of principles, concepts, practices and standards required to provide service on assigned systems. Supports customers through specialized technical or scientific knowledge. Installation, preventive maintenance, upgrades, repair and engineering change upgrades: diagnoses mechanical, hardware, software and systems failures using imaginative and practicable solutions within free solution space and consistent with organization objectives. Coordinates and implements complex technical solutions within broad solution space. IMR activities on global scale possible. Able to solve significant and unique problems, capable of dealing with cross-function issues. Exercises independent judgement in methods, techniques and evaluation criteria for obtaining results. May handle multiple product markets. Determines most cost effective repair/resolution to minimize customer downtime. Has a deep understanding of service KPIs and actively takes measures to improve financial impact. Understanding of what drives the commercial success of the customer and of Service at ZEISS to create new business opportunities. May excert some influence on the long-range goals of the local organisation. Complete all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe. Has very strong Customer relation: Proactively maintains an ongoing relationship with selected customers and sales staff to assure responsiveness, particularly those focused on technical applications of the product or service. Plans and execute complex technical customer training. Actively provides guidance, feedback and assistance to new or less experienced staff. May conduct (OJT) training for other CSE-Levels. Supporting others by sharing service knowledge and best practices within service team. Might serve as "certified" instructor for formal / factory based Regional Training activities. Go-to person for specific technical topics on local level of segment/SBU. Typically requires relevant experience, completion of technical product training, and demonstration of very high-level product and process knowledge of a technical nature. Preparation, adaptation and preparation of all technical documents as well as definition of spare parts lists Planning and implementation of training courses as well as technical support in German or English, both in-house and on-site Your profile You have completed technician training, including relevant professional experience, or have successfully completed a university of applied sciences degree in the fields of mechatronics/mechanical engineering, a natural science or engineering The role requires 3-5 years of professional experience in a service relevant context You have several years of relevant professional experience - service experience with automated systems, electron or ion beam systems is an advantage In addition, you enjoy working in multi-national teams and have experience in customer management and the escalation of problems, a strong service and customer orientation as well as experience in dealing with demanding customers You have very good written and spoken English skills as well as the willingness to travel worldwide with a share of up to 50% You have a high degree of communication, teamwork and assertiveness skills as well as a strong hands-on mentality Your ZEISS Recruiting Team: Georgios Tanoglou

Other Ai Matches

Pilote d’Activité – (Les Mureaux – 78) F/H Applicants are expected to have a solid experience in handling Job related tasks
QC Applicants are expected to have a solid experience in handling Job related tasks
Head of Cyber Governance, Risk & Compliance (f/m/d) Applicants are expected to have a solid experience in handling Risk & Compliance (f/m/d) related tasks
Digital Project Manager (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
Elektronikentwickler/-in (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
Mitarbeiter Auftragsmanagement, 2 Jahre befristet (m/w/x) Applicants are expected to have a solid experience in handling 2 Jahre befristet (m/w/x) related tasks
Global Support Specialist (m/f/x) NLX Applicants are expected to have a solid experience in handling Job related tasks
Master Data Migration Expert (f/m/x) Applicants are expected to have a solid experience in handling Job related tasks
(Senior) System Engineer Photonic Integrated Circuits (m/f/x) Applicants are expected to have a solid experience in handling Job related tasks
Consultant – S2C Applicants are expected to have a solid experience in handling Job related tasks
Senior Cloud DevOps Engineer (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
Senior Architect ServiceNow (ITOM, EAM, ITAM, SAM) (m/w/x) Applicants are expected to have a solid experience in handling EAM, ITAM, SAM) (m/w/x) related tasks
Sales & Application Specialist (Industrial Quality Solutions) Applicants are expected to have a solid experience in handling Job related tasks
Application Specialist Applicants are expected to have a solid experience in handling Job related tasks
HR Business Partner Applicants are expected to have a solid experience in handling Job related tasks
Cloud Architect Applicants are expected to have a solid experience in handling Job related tasks
Deployment Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Verification and Validation Lead – Chronic Disease Management Applicants are expected to have a solid experience in handling Job related tasks
Website & Digital CX Manager (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
Praktikum Marketing Hals-Nase-Ohren und Plastische und Rekonstruktive Chirurgie - Schwerpunkt klinisches Marketing (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks
Responsable Catégorie Produits | Marketing/Business (Paris (75) ou Fougères (35)) F/H Applicants are expected to have a solid experience in handling Job related tasks
Praktikum LEAN Production / Continuous Improvement Applicants are expected to have a solid experience in handling Job related tasks
Steinbeis Studium - Junior Project Lead Corporate Social Responsibility (m/w/x) Applicants are expected to have a solid experience in handling Job related tasks