Sr. Consultant, CIBC Square Technology Operations job opportunity at CIBC.

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DatePosted 7 Days Ago bot
CIBC Sr. Consultant, CIBC Square Technology Operations
Experience: 6-years
Pattern: full-time
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CIBC Square Technology Operations

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degreeDiploma
loacation Toronto, ON, Canada
loacation Toronto, ON....Canada

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing ​As a member of CIBC’s Employee Technology Services team, you will play a pivotal role in the planning and execution of critical projects that enhance our operational capabilities. As a Senior Consultant, Workplace Technology Operations you will act as the end-to-end service steward for workplace technology experience at CIBC Square and related campus locations, with a focus on continuous improvement and innovation. You will play a pivotal role in ensuring employee-facing technology services operate reliably, responsively, and seamlessly across a dynamic, multi-stakeholder environment. You will collaborate with cross-functional teams to advocate for the adoption of new technologies and processes that enhance operational effectiveness. Examples of some initiatives that you might be involved with: Planning and execution of the refresh strategy for employee technology, redesign and enhancement of existing spaces and services, facilitating maintenance change activities, Incident Management Support. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. How you’ll succeed   Leadership & Influence – Collaborate with senior leaders across the company and make informed recommendations to enhance our employee focused solutions. You build strong relationships across diverse stakeholder groups and influence outcomes without formal authority. You navigate complex environments with professionalism, diplomacy, and accountability. You will serve as the primary operational integrator across technology, facilities, real estate, and service teams to ensure workplace technology services meet employee experience standards. Coordinate incident response and problem management efforts, particularly for high-visibility or recurring issues, ensuring clear communication and stakeholder engagement. Governance & Change Facilitation – You understand how change, risk, and operational governance intersect and can facilitate structured processes while maintaining business momentum. You proactively contribute to governance initiatives in the development of company policies, audit requirements, standards, and guidelines. Facilitate change activities and service requests impacting workplace technologies, ensuring alignment with operational standards and governance processes. Operational Excellence - You take ownership of service experience end-to-end. When something doesn’t feel right, you investigate deeply, challenge assumptions constructively, and drive resolution. Support periodic operational activities outside of standard business hours (e.g., testing, maintenance windows, critical change events). Employee Engagement & Relationship Management – Focus on employee experience and connect with people and teams to ensure CIBC Square is a great place to work. You will deliver trusted advice and technology solutions to meet employee needs. Maintain relationships with business management to identify technology needs to support the CIBC Campus and align application services to support those needs. Establish and maintain stakeholder, client and senior management relationships. Responsiveness & Accountability - You are curious and analytical. You assume anecdotal feedback may signal broader issues and proactively work to uncover patterns and prevent recurrence. When issues arise, you engage quickly, ensure the right teams are involved, and follow through until closure, communicating clearly throughout. You are comfortable operating in ambiguity and contributing to the development of structure where it does not yet exist. Who you are   You can demonstrate 5-6 years of experience. in employee-facing technology ecosystems (e.g., AV, collaboration tools, network infrastructure, workplace applications) at a functional level, without needing deep engineering expertise. You understand workplace technology operations, service delivery, campus technology environments, or complex cross-functional operational roles. You deliver results in a matrix environment where they may not have direct influence on project resources. You must have previous experience establishing and maintaining stakeholder and sponsor relationships and you have experience in integration projects and keen interest in architecture and high level design. Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You're digitally savvy.  You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You embrace and advocate for change . You continuously evolve your thinking and the way you work in order to deliver your best. You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.  You are highly organized, responsive, and comfortable balancing multiple priorities. Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.   #LI-TA What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 14th Floor Employment Type Regular Weekly Hours 37.5 Skills Analytical Thinking, Client Service, Collaborating, Continuous Improvement, Facilitation, Operational Efficiency, Operational Standards, Service Standards, Strategic Objectives, Taking Initiative, Technical Leadership, Technology Implementations, Technology Operations, Work Collaboratively, Workplace Technology

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