IT Operations & PMO Lead job opportunity at Chamberlain Group.

Home Jobs In United States Of America Tag: Job IT Operations & PMO Lead position at Chamberlain Group


DatePosted 30+ Days Ago bot
Chamberlain Group IT Operations & PMO Lead
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Oak Brook, IL, United States Of America
loacation Oak Brook, IL....United States Of America

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain®  , are found in 51+ million homes, and 14 million+ people rely on the myQ®  app daily. 
 Job Summary This role is a key team member in building a new function: IT Business Operations.  We’re looking for someone with a background in IT program management who is excited to help us take our PMO to the next level, not just facilitating governance, but driving operational improvements.  This role is responsible for coordinating, facilitating, and driving improvement of multiple ITSM and PMO processes for Chamberlain’s IT Department including Program Management, Change Management, and Release Management. Essential Duties and Responsibilities Support strategic planning cycles to align IT capabilities with business priorities and financial objectives. Support the development of and maintain IT core metrics: Define and document metrics and targets for core IT processes, quality, and financial metrics; publish monthly and annual actuals; identify trends and insights to share with leadership. Develop and maintain executive dashboards and KPIs that measure performance, health, and strategic progress across teams. Responsible for IT PMO governance and methodology to ensure consistent delivery of technology programs that meet cost, schedule, and value expectations.  Facilitate regular PMO processes such as monthly/quarterly/annual project reviews.  Facilitate root cause analysis and after action reviews. Support the development of vendor metrics and a quarterly vendor review (QBR) process. Serve as Change Manager: Lead the change management processes including facilitation of regular Change Advisory Board meetings; Develop and publish change management metrics; Manage and maintain policies and procedures for Change Management that meet audit and control requirements. Create and manage IT Release Calendar and facilitate the release management process. Responsible for IT Resource Planning methodology and process: Define and manage processes and tools to enable IT resource planning and forecasting. Identify opportunities and drive continuous improvements for all IT processes.  Drive training and adoption for processes. Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. Protect Chamberlain Group’s reputation by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Minimum Qualifications Education/Certifications: Bachelor’s Degree in Business, Finance, Computer Science or related area or equivalent experience Experience: 5+ years of related and progressive ITSM, ITIL or IT project management experience combining IT delivery, operations, and service management; 2+ years ITSM experience within a SAP environment; Experience working in a matrix environment Knowledge, Skills, and Abilities: Understanding of ITIL and ITSM framework; IT Project management skills required; Proficient in metrics based decision making; Strong analysis, communication, training and facilitation skills Other: Possess a continuous improvement mindset for IT processes and IT services with clearly defined outcomes and success criteria; Ability to travel occasionally both international and/or domestic travel may be required. Preferred Qualifications Education/Certifications: ITIL v3 or ITIL 4 Foundation certification or equivalent experience Experience: 5+ years demonstrated applied knowledge and successful implementation of IT processes and workflow projects is required; 3+ years developing and managing metrics, SLA’s,  key performance indicators (KPIs) and critical success factors (CSFs)  for IT processes Knowledge, Skills, and Abilities: An understanding of ServiceNow processes and reporting #LI-JM2 #LI-Hybrid 
The pay range for this position is $102,600.00 - $193,425.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

 Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.   Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com . NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

Other Ai Matches

Lead Decision Science Analyst (testing and experimentation) Applicants are expected to have a solid experience in handling Job related tasks
Lead, Distribution Center Applicants are expected to have a solid experience in handling Distribution Center related tasks
remote-jobserver Remote
New Business Sales Manager Applicants are expected to have a solid experience in handling Job related tasks
Senior Accountant Applicants are expected to have a solid experience in handling Job related tasks
Sr. Manager, FP&A Applicants are expected to have a solid experience in handling FP&A related tasks
Sr. Finance Analyst, FP&A Applicants are expected to have a solid experience in handling FP&A related tasks
Inside Sales Project Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Pricing Specialist Applicants are expected to have a solid experience in handling Job related tasks
Customer Care Representative Associate II Applicants are expected to have a solid experience in handling Job related tasks
Market Research Manager Applicants are expected to have a solid experience in handling Job related tasks
Sr. Designer Applicants are expected to have a solid experience in handling Job related tasks
Sr. Director, Channel GTM Strategy Applicants are expected to have a solid experience in handling Channel GTM Strategy related tasks
remote-jobserver Remote
Sr. Field Sales Representative Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Staff Software Engineer - GenAI Applicants are expected to have a solid experience in handling Job related tasks
Sr. Specialist, eCommerce Digital Marketing Applicants are expected to have a solid experience in handling eCommerce Digital Marketing related tasks
remote-jobserver Remote
Field Sales Engineer Applicants are expected to have a solid experience in handling Job related tasks
Director, Finance - Supply Chain Sourcing, Planning & Logistics Applicants are expected to have a solid experience in handling Finance - Supply Chain Sourcing, Planning & Logistics related tasks
Marketing Automation Specialist Applicants are expected to have a solid experience in handling Job related tasks
Enterprise Architect Lead Applicants are expected to have a solid experience in handling Job related tasks
Lead Decision Science Analyst Applicants are expected to have a solid experience in handling Job related tasks
Finance Manager - Operations and Supply Chain (Systems) Applicants are expected to have a solid experience in handling Job related tasks
Associate Manager, Sales Enablement Applicants are expected to have a solid experience in handling Sales Enablement related tasks
remote-jobserver Remote
New Business Sales Manager Applicants are expected to have a solid experience in handling Job related tasks