MedTech Clinical Phone Support Specialist job opportunity at IQVIA Holdings, Inc..

Home Jobs In United States Of America Tag: Job MedTech Clinical Phone Support Specialist position at IQVIA Holdings, Inc.


DatePosted Today bot
IQVIA Holdings, Inc. MedTech Clinical Phone Support Specialist
Experience: 5-years
Pattern: part-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Dallas, TX, United States Of America
loacation Dallas, TX....United States Of America

Qualified Medical Technologist / Lab Technicians will be responsible for providing phone support during non-business hours, weekends and holidays to patients/ healthcare personal on medical device product. This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care. Depending on your current schedule, this type of role can work in conjunction with your current position. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field. This role is a remote position that will require access to internet and availability to work non-business hours. Responsibilities: Provides customers with service and product troubleshooting via telephone and email. Troubleshooting includes Clinical Diagnostics  Provides documentation of calls in CRM system; escalates issues requiring further investigation. Performs technical and application support needed for after-hours on weekdays, weekends, and holidays Participate in 10 weeks training curriculum Flexible and able to handle multiple tasks.  Strong verbal and written communication skills.  IQVIA Consultants will be tasked with replying to inbound customer calls within 30 minutes of being notified 98% of the time. In the event IQVIA Consultants are unable to respond to customers within the 30-minute window, IQVIA will communicate this feedback to the client as soon as possible.  Be available during non-business hours (5:00pm-5:00am PST), Weekend Coverage (5:00pm Friday - 5:00am Monday PST), Saturday (5:00am - 1:00pm PST) Benefits: In addition to working with a company that strives to provide employee growth and opportunity, employees have the opportunity to: Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities Be at the forefront of cutting edge medical device technology Gain professional growth and exposure to medical device industry Access to continuing education via IQVIA Learning Center Job Requirements: 3-5+ years of related lab experience required Strong experience in RT-PCR preferred but not required Virology experience helpful Med Tech / clinical lab technician background helpful Ability to troubleshoot Laboratory Information Systems interfaces and to network computers is helpful Demonstrate ability to handle inbound and outbound calls with professionalism while delivering high‑quality customer support   Cytology experience helpful Leadership experience is a plus Strong communication skills both verbal and written Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated ​ ​ The pay range for this role is $20-$30 hourly. The actual pay will vary based on factors like candidate qualifications and competencies. Certain roles are eligible for annual bonus, sales incentives and/or stock. Benefits may include healthcare, retirement, paid time off, and more. #LI-Remote #LI-CES  IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at  https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Other Ai Matches

Specialty Sales Representative, Specialty Medicines, Hungary Applicants are expected to have a solid experience in handling Specialty Medicines, Hungary related tasks
Clinical Trial Educator - Registered Nurse Applicants are expected to have a solid experience in handling Job related tasks
MedTech - Clinical Educator (RN/RRT) - Per-Diem - Salt Lake City, UT Applicants are expected to have a solid experience in handling UT related tasks
Consultant - RWE Studies Applicants are expected to have a solid experience in handling Job related tasks
Senior Director, Medical Strategy Lead - Dermatology Applicants are expected to have a solid experience in handling Medical Strategy Lead - Dermatology related tasks
Director, Product Architecture (Remote-EST) Applicants are expected to have a solid experience in handling Product Architecture (Remote-EST) related tasks
Clinical Research Associate (Client Dedicated) Applicants are expected to have a solid experience in handling Job related tasks
Delivery & Proposal Associate Manager Applicants are expected to have a solid experience in handling Job related tasks
Scientist Applicants are expected to have a solid experience in handling Job related tasks
Infusion Nurse Applicants are expected to have a solid experience in handling Job related tasks
Informatore Scientifico Del Farmaco Freelance (Lombardia) Applicants are expected to have a solid experience in handling Job related tasks
Freelance- Translators/Linguists, English into Uzbek Applicants are expected to have a solid experience in handling English into Uzbek related tasks
Flex Nurse Educator - Minneapolis, MN Applicants are expected to have a solid experience in handling MN related tasks
Senior Medical Safety Advisor Applicants are expected to have a solid experience in handling Job related tasks
Epidemiological Programmer, Real World Evidence - FSP (Sponsor – Dedicated) Applicants are expected to have a solid experience in handling Real World Evidence - FSP (Sponsor – Dedicated) related tasks
Pharmaberater und Pharmareferenten (m/w/d) - Bundesweit offene Stellen in der Diabetologie Applicants are expected to have a solid experience in handling Job related tasks
Freelance- Translators/Linguists, Greek into English Applicants are expected to have a solid experience in handling Greek into English related tasks
Rare Disease Account Manager- Northeast Region Applicants are expected to have a solid experience in handling Job related tasks
Freelance- Translators/Linguists, English into Vietnamese Applicants are expected to have a solid experience in handling English into Vietnamese related tasks
Pharmaberater m/w/d Diabetes, HKL/Kardiologie Applicants are expected to have a solid experience in handling HKL/Kardiologie related tasks
Apotheken-Außendienst m/w/d 02 Schmerzmittel, inkl. Muskel- u. Gelenkschmerzmittel / OTC Applicants are expected to have a solid experience in handling inkl. Muskel- u. Gelenkschmerzmittel / OTC related tasks
Freelance- Translators/Linguists, English into Urdu Applicants are expected to have a solid experience in handling English into Urdu related tasks
Clin DB Validation Applicants are expected to have a solid experience in handling Job related tasks