Fraud Client Service Representative - 2nd Shift, Kennesaw job opportunity at Bank Of America.

Home Jobs In United States Of America Tag: Kennesaw Fraud Client Service Representative - 2nd Shift, Kennesaw position at Bank Of America


DatePosted 13 Days Ago bot
Bank Of America Fraud Client Service Representative - 2nd Shift, Kennesaw
Experience: 1-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Kennesaw

Copy Link Report
degreeDiploma
loacation Kennesaw, United States Of America
loacation Kennesaw....United States Of America

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!   Job Description: This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: Identifies client needs and recommends solutions when fraud has been identified Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls Required Qualifications: Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with all clients to make their financial lives better Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections Comfortable receiving ongoing performance feedback and coaching Ability to learn and adapt to new information and technology platforms Minimum of an intermediate level of proficiency with computers and current technology 1+ years of customer/client service experience, including experience handling difficult client situations Start Date: 5/26/26 Training:   Monday-Friday, 8:00am-4:30pm Work Schedule (following training, based on availability): Tuesday-Saturday 12:30pm-9:00pm Sunday-Thursday 12:30pm-9:00pm Desired Qualifications: 1+ years of experience in the banking/financial industry 2+ years of experience working in a client service capacity​​ Skills: Conflict Management Customer and Client Focus Decision Making Fraud Management Oral Communications Active Listening Attention to Detail Data Collection and Entry Issue Management Problem Solving Adaptability Collaboration Critical Thinking Influence Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy Shift: 2nd shift (United States of America) Hours Per Week:  40

Other Ai Matches

Market Financial Center Manager - Boston Financial District Applicants are expected to have a solid experience in handling Job related tasks
Relationship Banker Applicants are expected to have a solid experience in handling Job related tasks
Financial Solutions Advisor - Rocky Hill Financial Center Applicants are expected to have a solid experience in handling Job related tasks
Client Service Associate Applicants are expected to have a solid experience in handling Job related tasks
Financial Solutions Advisor Registration Candidate- San Francisco Market Applicants are expected to have a solid experience in handling Job related tasks
Sr. Technology Manager - Command Center Incident Management Applicants are expected to have a solid experience in handling Job related tasks
Relationship Banker - Fairview Road Financial Center Applicants are expected to have a solid experience in handling Job related tasks
ACS- Call Center Telephone Banker- Scranton, PA (1st & 2nd shift) Applicants are expected to have a solid experience in handling PA (1st & 2nd shift) related tasks
Relationship Banker - Pinellas Bradenton Market Applicants are expected to have a solid experience in handling Job related tasks
Financial Solutions Advisor -Annapolis Mall Financial Center Applicants are expected to have a solid experience in handling Job related tasks
Financial Solutions Advisor - Western MD Market Applicants are expected to have a solid experience in handling Job related tasks
Wealth Management Client Associate Applicants are expected to have a solid experience in handling Job related tasks
Financial Solutions Advisor - S Brooklyn/Staten Island Market Applicants are expected to have a solid experience in handling Job related tasks
Philanthropic Client Manager Applicants are expected to have a solid experience in handling Job related tasks
Business Solutions Advisor - Inland Empire East Market Area, CA Applicants are expected to have a solid experience in handling CA related tasks
Relationship Banker - Orlando South Market - Bilingual in English and Spanish Required Applicants are expected to have a solid experience in handling Job related tasks
Site Reliability Engineer II Applicants are expected to have a solid experience in handling Job related tasks
Relationship Banker - Maryland North Market Applicants are expected to have a solid experience in handling Job related tasks
Relationship Banker - North Main and Forest Park - Dayton, OH 45405 Applicants are expected to have a solid experience in handling OH 45405 related tasks
Relationship Banker Applicants are expected to have a solid experience in handling Job related tasks
Sr. Relationship Manager - Global Commercial Banking - Restaurant Group (Boston/Dallas/Chicago/Los Angeles/Richmond/Scottsdale) Applicants are expected to have a solid experience in handling Job related tasks
Relationship Banker - Saugus, MA Area Applicants are expected to have a solid experience in handling MA Area related tasks
Attack Surface Network and Vulnerability Data Analytics Analyst - (SQL) / (Python) /advanced data mining and analytics req) Applicants are expected to have a solid experience in handling Job related tasks