Service Support Analyst job opportunity at Danaher.

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DatePosted 30+ Days Ago bot
Danaher Service Support Analyst
Experience: General
Pattern: full-time
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degreeGeneral
loacation São Paulo, Brazil, Brazil
loacation São Paulo, Bra..........Brazil

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.  You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible. The Service Dispatcher is responsible to be the link between the caller/customer requesting assistance and the field service team. This professional operates in the dispatch center, being responsible for receiving calls or scheduling requests, triaging the severity, prioritizing service requests, and dispatching the most appropriate service quickly and efficiently. The role requires a high capacity for concentration, crisis management, and clear communication under pressure. This position reports to the Service Business Operations Coordinator and is part of the Service Department  located in São Paulo / SP > and will be an on-site role .   In this role, you will be responsible for, but not limited to: - Scheduling and dispatch management : Receiving calls, creating service orders in SFDC, prioritizing requests, and dispatching the most qualified and closest FSE. - Operational coordination of the field team : Real-time monitoring of the team, reorganization of schedules, constant alignment with logistics/operations, and ensuring the availability of parts for service. - Effective communication with customers and field team: Sending accurate information to field teams, updating clients on technician arrival and repair estimates, and general alignment for efficient service execution. The essential requirements of the job include: Education : Bachelor’s degree or equivalent experience in business, or a related field Experience: experience in in (Service Dispatch / Service Coordinator / Scheduler). (SAP and SFDC preferred) Language : Intermediate English / Proficiency Portuguese It would be a plus if you also possess previous experience in: SAP experience and Sales Force experience Advanced english Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com .

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