Technical Application Support Specialist job opportunity at Lloyds Banking Group.

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DatePosted 12 Days Ago bot
Lloyds Banking Group Technical Application Support Specialist
Experience: General
Pattern: full-time
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degreeGeneral
loacation Chester, United Kingdom
loacation Chester....United Kingdom

End Date Tuesday 10 March 2026 Salary Range £44,901 - £49,890 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE:   Technical   Application Support Specialist   SALARY : £44,901   -   £54,879   LOCATION :   Chester   HOURS : Full Time – 35 hours per week   WORKING PATTERN : Hybrid – at least two days per week, or 40% of your time, in office     ABOUT THIS OPPORTUNITY   We’re investing heavily in the resilience, performance and modernisation of the Financial Wellbeing Platform and we’re looking for an experienced   Technical   Application Support   Specialist   to help us deliver brilliant, reliable service for our customers.   In this hands-on role, you'll be working across a variety of technologies to support live service, drive operational excellence, and contribute to continual improvement across the platform. You’ll work closely with engineering teams on and offshore, influence backlog priorities, help prevent repeat incidents, and support change delivery in a complex, fast-paced environment.   This is a fantastic opportunity for someone who thrives in a production-focused environment, enjoys problem solving, and brings real, practical experience across application support tooling, performance tuning, and service management.   In addition, the team is responsible for maintaining 24/7 support for the platform. While we operate a rota to ensure reliable out of hours coverage, participation in the on call schedule is optional for this role and available to colleagues who wish to take part.     DAY TO DAY, YOU WILL:   Support incident, problem and change delivery processes across the Financial Wellbeing Platform   Assess and triage live service issues, ensuring timely restoral and minimising customer impact   Identify trends, root causes, and preventative measures, contributing to the problem portfolio   Create MI and insights to support lab and value-stream leadership   Prioritise defect fixes based on risk and impact   Communicate service risks and impacts to engineering leads and product owners   Provide impact analysis for production change and support planning/scheduling of releases   Maintain awareness of all upcoming changes across supported platform areas   Challenge engineering solutions to ensure alignment with quality and resilience standards   Support SLA adherence and overall operational excellence       WHAT YOU’LL NEED:   We know people bring different strengths but for this role, hands ‑ on technical experience is essential. We ’ re looking for people who can apply their knowledge directly in a production environment.     Core Skills & Competencies   Proven experience in application support and/or data engineering within a complex production environment   Strong customer focus, ensuring reliability and operational performance of systems   Experience collaborating with onshore and offshore engineering teams across multiple platforms   Ability to manage and contribute to a balanced service backlog, including restoral actions and post ‑ incident improvements   Solid problem ‑ solving skills, with experience in incident triage, impact assessment, escalation, and risk articulation   Hands ‑ on experience using monitoring and support tools such as Dynatrace, GitHub Enterprise (GHE),   Urban Code   Deploy (UCD), and ServiceNow   Effective communicator, able to influence and build relationships across varied technical and business stakeholders   Comfortable constructively challenging decisions and explaining technical rationale   Adaptable — able to work effectively in different teams, labs and delivery models   Continuous learner with curiosity and appetite to grow   Analytical mindset, able to interpret incident data, identify patterns, and propose improvements   Organisational awareness and ability to navigate complex operational structures     IT WOULD BE GREAT IF YOU HAD:   Experience managing application portfolios including configuration, currency, and risk management   Ability to influence multiple product teams to modernise and automate application landscapes   Practical experience with:   Linux   Scheduling tools   WebSphere   SQL Server   Mainframe   Google Cloud Platform (GCP)   Experience in application and SQL Server performance tuning, including triage using Dynatrace full ‑ stack and   SentryOne   Scripting capability using Bash, Shell, Python or PowerShell   Awareness of DevOps toolchains, pipelines and cloud deployment approaches   Interest in emerging technologies (AI/ML, automation, DevOps evolution)     KNOWLEDGE & EXPERIENCE   Stakeholder management skills with ability to gather information, influence decisions and negotiate outcomes   Background in IT operations or support with strong awareness of production environments and system architecture   Understanding of production testing approaches and pre ‑ release readiness   Knowledge of the Financial Wellbeing business area (advantageous but not essential)   Strong risk management awareness including implementation risk, run costs, supplier performance and regulatory considerations     WHAT YOU’LL GET IN RETURN   We want you to feel supported, empowered and able to shape your own future. You’ll experience a collaborative, inclusive culture that values ideas, experimentation and continuous learning.   You’ll also receive:   A performance-based share bonus   A generous pension contribution   Consolidated flex cash in your salary   Private health cover   30 days’ holiday plus bank holidays   Access to a range of share schemes including free shares     We’re less interested in checklists and more interested in people with passion, motivation and curiosity. Even if you don’t meet every requirement, we’d still love to hear from you.     WHAT ELSE?   Our Group values — Keeping it Simple,   Making   a Difference Together, and Putting Customers First — guide everything we do. We’re committed to continuous improvement and creating an environment where diverse perspectives can thrive.   We’re proud to offer flexible working, ongoing learning opportunities, community involvement, and the chance to shape the bank of the future.   As part of ring ‑ fencing legislation, colleagues based in the Islands must work exclusively within the non ‑ ring ‑ fenced bank; relocation may be required if applying from those locations.   At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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