Service Delivery Management Analyst job opportunity at FIS Global.

Home Jobs In United Kingdom Tag: Job Service Delivery Management Analyst position at FIS Global


DatePosted 10 Days Ago bot
FIS Global Service Delivery Management Analyst
Experience: 5-years
Pattern: full-time
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degreeHigh School (S.S.C.E)
loacation GBR LNDN 25 Walbrook FL5&6, United Kingdom
loacation GBR LNDN 25 Wa..........United Kingdom

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team: The Service Delivery Management (SDM) team is a globally distributed function, with SDMs located across EMEA, North & South America, and APAC, each supporting clients within their local region. We support customers in their use of Prophet Managed Cloud Services (PMCS), a risk‑based actuarial modelling platform used worldwide. Our SDMs act as the primary point of contact and escalation layer, coordinating service delivery, overseeing incident and service management, and engaging with technical, actuarial, product, and cloud teams across FIS. Through proactive engagement, regional expertise, and close collaboration with global support functions, the SDM team ensures a seamless and consistent client experience across all time zones. About the role: The Service Delivery Manager (SDM) plays a critical role in building and sustaining long‑term, healthy relationships between FIS and our customers. Acting as the strategic bridge between the client and our operational delivery teams, the SDM ensures that communication, expectations, and service outcomes remain aligned throughout the client lifecycle. The SDM holds end‑to‑end governance across all aspects of the services provided, including service management, incident and change management, continual service improvement, and overall customer satisfaction. They are instrumental in maintaining the highest standards of operational service delivery. As the client’s advocate within FIS, the SDM serves as the Primary Point of Contact, coordinating and integrating the activities of all service disciplines required to deliver the contracted products, hosting services, and managed services. Their leadership ensures that services are delivered efficiently, transparently, and in line with client expectations. What you will be doing Developing strong working relationships with client and FIS resources Successful service delivery - SLA achievement and high level of customer satisfaction Serving as an escalation point for critical service-related issues Monitoring overall performance of services Managing and communicating expectations internally and externally. Managing the service component of the client relationship and facilitating meetings with key business areas to resolve specific issues. Act as a point of focus for the delivery of the service and a point of escalation for operational issues and service-related enquiries Engage with Client to understand current and future business requirements Working with the client and operations teams to identify and manage service improvement activities Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services organization Ability to follow established best practices for service management and delivery What you bring: Either equivalent combination of education, training, or work experience or Bachelor’s degree in business or related field. Communicates ideas both verbally and in written form in a clear, concise, and professional manner 5+ years of relevant experience Good command in English Excellent communication and interpersonal skills with the ability to develop and maintain relationships across various levels within the customer organization Ability to analyze and solve problems using learned techniques and tools Requires human relations, negotiation and documentation skills Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally Flexibility, versatility, dependability Insurance experience is a plus Nice to have a technical background What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern, international work environment and a dedicated and motivated team A broad range of professional education and personal development possibilities – FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities The chance to work on some of the most challenging, relevant issues in financial services & technology Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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