Account Manager Lead, Client Success (CSM) job opportunity at FIS Global.

Home Jobs In United Kingdom Tag: Client Success (CSM) Account Manager Lead, Client Success (CSM) position at FIS Global


DatePosted 10 Days Ago bot
FIS Global Account Manager Lead, Client Success (CSM)
Experience: 7-years
Pattern: full-time
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Client Success (CSM)

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loacation GBR LNDN 25 Walbrook FL5&6, United Kingdom
loacation GBR LNDN 25 Wa..........United Kingdom

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals. About the team: The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Act as a subject matter expert  in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities. Collaborate cross-functionally  with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact. Build strong relationships with clients,  proactively engage across the lifecycle, and enable value realization Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan  with milestones and measurable KPIs to achieve desired outcomes through product adoption Proactively analyze client health and product usage data, and take necessary actions to mitigate risk , improve product adoption, deliver business value outcomes, and reduce churn Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback Capture, communicate, and bring forward expansion recommendations  from customer insights to sellers Act as a liaison between product management and clients; partner with sales & professional services teams Participate in the renewal process  and articulate the renewal value story to clients What you will need: 5-7 years of  experience in Client Success, Client Service/Support, Account Management, or similar roles Bachelor’s degree; relevant  previous experience in financial technology services Ability to clearly articulate business value  (written/verbal) to various stakeholders within clients’ organizations Knowledge of financial technology industry and products , including market trends, challenges, and opportunities Strong analytical skills , including experience with Tableau or similar software, and turning data into insights Strong communication/presentation skills  and confidence in all levels of customer engagement/situations Strong leadership and ability to collaborate with cross-functional teams  incl. Sales, Renewals, technical roles Experience with enterprise money movement, instant payments, SEPA preferred French speaking is preferred What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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