Lab Networking Field Service Technician job opportunity at Astreya.

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DatePosted 30+ Days Ago bot
Astreya Lab Networking Field Service Technician
Experience: 5-years
Pattern: full-time
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degreeDiploma
loacation Fremont, CA, United States Of America
loacation Fremont, CA....United States Of America

What This Job Entails: The Lab Networking Field Service Technician plays a hands-on role supporting enterprise lab network infrastructure across multiple lab sites in the Bay Area. This technician is responsible for hardware installation, cabling, equipment relocation, on-site troubleshooting, and documenting work performed across lab environments. You’ll work closely with cross-functional engineering teams and act as the on-site presence for the broader infrastructure and networking team. Scope of Work: Support complex, evolving network environments within Engineering Lab spaces (not traditional data centers) Travel between buildings and labs across the Bay Area based on daily task requirements Work with cross-functional engineering, operations, and remote infrastructure teams to support lab network deployments, changes, and ongoing needs Represent the team as the on-site point of contact for lab users needing networking or infrastructure support Prioritize customer service and flexibility in dynamic lab environments Work with moderate supervision while following SOPs and established processes Roles and Responsibilities: Install, move, and decommission lab networking equipment, including switches, servers, racks, cabling, and cable management infrastructure Complete onsite surveys to identify network deployment requirements and physical constraints (e.g. rack space, power, cabling paths) Accurately label and document lab assets including devices and cabling Perform structured copper and fiber cabling per design specs and SOPs Update and manage tasks using a standard ticketing system (e.g. Jira, ServiceNow), maintaining clear communication and timely updates Act as Smart Hands support for remote teams—assisting with tasks such as device reboots, cable swaps, visual inspections, and basic diagnostics Follow all lab access, safety, and security procedures Support other lab infrastructure needs as required (patching, audits, inventory checks, cable cleanup, etc.) Collaborate with engineering teams to troubleshoot connectivity or hardware-related issues in lab spaces Required Qualifications & Skills: High school diploma or GED with 2–5 years of hands-on experience in networking, infrastructure, or lab support roles Proven ability to follow documented procedures and adapt to new assignments with minimal supervision Strong communication and customer service skills — ability to work directly with engineers and respond to urgent needs Experience installing and cabling networking equipment (CAT5e, CAT6, fiber: SM/MM) Knowledge of copper/fiber test equipment and cable standards Understanding of basic networking concepts and enterprise infrastructure Comfortable using ticketing systems and documenting work Proficient in Microsoft Office tools and email communication Able to physically lift 50 lbs, move between buildings, and work in standing or crouched positions as needed Must have reliable transportation for local travel between lab sites in the Bay Area Preferred Qualifications: FOA (Fiber Optic Association) Infrastructure Certification CompTIA Network+ Certification CCNA or equivalent networking certification Certifications related to network infrastructure, structured cabling, or field tech services Experience supporting lab environments or office networking deployments Familiarity with remote collaboration tools (e.g., Zoom, Slack) and network troubleshooting software Work Environment & Physical Demands: Must be comfortable working in dynamic lab environments with frequent movement between sites Physical tasks include racking gear, moving equipment, and running cabling under or behind lab benches Occasional repetitive hand and wrist movement Position may require occasional extended hours or short-notice on-site support Salary Range $28.76 - $45.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including: Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through UHC Nationwide Vision provided by UHC Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program provided by Goomi Group Employee Assistance Program Wellness Days 401k Plan Basic and Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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