Delivery & Support Analyst job opportunity at Equiniti Group plc.

Home Jobs In United Kingdom Tag: Job Delivery & Support Analyst position at Equiniti Group plc


DatePosted 5 Days Ago bot
Equiniti Group plc Delivery & Support Analyst
Experience: Highly Experienced
Pattern: full-time
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loacation Hybrid - Crawley, United Kingdom
loacation Hybrid - Crawl..........United Kingdom

Management Level G EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers. Role Summary To provide analysis, planning, process control, documentation and support across the end-to-end delivery team activity which includes configuration ticket management, release management, system testing, UAT testing and production support/live system issue triage. Reporting into the Delivery, Release & Support Manager and/or Senior Delivery Manager and working closely with other leaders within the team to maintain governance and controls ensuring a uniform approach to the delivery cycle. This role will also support the smooth handover of deliveries to the business users, providing them with documented processes and understanding of new system features as they are released. Core Duties/Responsibilities The successful candidate will be responsible for the following: Work with the Delivery, Release and Support Manager and management team to facilitate effective management of the end-to-end delivery cycle. Ensuring appropriate governance and controls, and knowledge transfer across the system and product features. Provide support across the delivery, release and production support team throughout the project lifecycle, including: Assist in developing, maintaining, and improving project templates and tools. Preparation and maintenance of project documentation. Preparation and maintenance of processes, product feature documentation, planning, analysis and management information reporting. Support the co-ordination of tasks and activities, including scheduling and escalation resolution. Maintain easily accessible and clear records of discussions, decisions, and outcomes throughout delivery lifecycles. Oversight and management of accurate and timely reporting across the delivery resources. Supporting operational business readiness activities for new release and system enhancements Provide traceability for managing documentation, project history and organisational knowledge. Contribute to continuous improvement of the delivery framework, processes, and standards by identifying problem areas and investigating potential solutions. The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform. Skills, Capabilities and Attributes The ideal candidate will have the below skills, capabilities and attributes: System Delivery strengths or demonstrable experience. Microsoft Office Suite, especially Access, Excel, PowerPoint and SharePoint. Experience of working well across different management levels, as part of a team and interacting with adjacent teams including Administration and Operational functions Experience of working in a PMO/project environment. Excellent organisational and planning skills. Excellent communication and influencing skills. Good analytical, numerical and logic skills. Previous experience of identifying and managing risks and pro-actively addressing problems. Maintaining reporting and governance frameworks. Ability to develop effective working relationships with internal and external stakeholders. Presentation and facilitation skills. Documentation configuration management. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development  – Investment in LinkedIn Learning for all colleagues.  We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

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