Senior Technical Support Engineer job opportunity at Finastra.

Home Jobs In India Tag: Job Senior Technical Support Engineer position at Finastra


DatePosted 28 Days Ago bot
Finastra Senior Technical Support Engineer
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Pune, India
loacation Pune....India

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. What will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer, Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high level infrastructure support. On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform. Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory. Responsibilities & Deliverables:Your deliverables as a Technical Support Engineer will include, but are not limited to, the following: Provide professional application and technical support & consultation to clients of Finastra Payment products Triage functional application issues, payment processing issues and guiding customers utilization Payment systems. Execute escalation procedures when applicable, as defined by management Involvement in the projects, throughout the development and implementation life cycle, to ensure the actual implementation meets the requirements Work collaboratively with customers’ and Finastra technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third-party vendors Work assigned cases through the full case management life cycle Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information using appropriate customer-facing communication as judged by management Create and maintain documentation pertaining to daily operations of the group Assist with day-to-day team coordination as a backup to management Closely follow all processes as formally documented and as otherwise defined by management; seek and suggest improvements to the process Maintain and expand support expertise by learning, as necessary, International and Domestic Payments Products and the software applications Finastra sells Contribute to a positive atmosphere of teamwork through collaborative behavior and open communications Provide accurate and consistent statuses and reporting on different levels Required Skills & Experience: Minimum of 5 years of experience as Technical Support demonstrating success, and support in a cross-functional team environment Excellent communication and customer support skills will be corresponding with senior leadership to successfully solve complex problems exercising judgment based on the analysis of multiple sources of information Payments industry knowledge and expertise working with FedWires, Swift, Nacha and TCH Payments is a plus. Experience in supporting SaaS software Candidate must possess at least a Bachelor's Degree Technical Knowledge Knowledge of Kubernetes, GPP, FFF Knowledge of SQL, Power BI (is a plus), MQ, SoapUI, Jenkins (plus), Unix and Java (plus) Finastra software delivery and implementation procedures and relevant methodologies Understanding in system integrations using MQ, SFTP, API, Webservices is a plus We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: ·       Flexibility:  Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. ·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. ·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits* ·       Sustainability:  Benefit from paid time off for volunteering and donation matching. ·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). ·       Career Development:  Access online learning and accredited courses through our Skills & Career Navigator tool. ·       Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. *Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!

Other Ai Matches

Finance Director Applicants are expected to have a solid experience in handling Job related tasks
Front-end Engineer Applicants are expected to have a solid experience in handling Job related tasks
Customer Solutions Associate Applicants are expected to have a solid experience in handling Job related tasks
Sales Development Representative, Universal Banking (German Speaker) Applicants are expected to have a solid experience in handling Universal Banking (German Speaker) related tasks
Product Marketing Specialist Applicants are expected to have a solid experience in handling Job related tasks
Customer Success Manager - Payments Applicants are expected to have a solid experience in handling Job related tasks
Principal, Solutions Consulting Applicants are expected to have a solid experience in handling Solutions Consulting related tasks
Technical Engineer, Customer Support Applicants are expected to have a solid experience in handling Customer Support related tasks
Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Expert Desktop Technician Applicants are expected to have a solid experience in handling Job related tasks
Application Manager Applicants are expected to have a solid experience in handling Job related tasks
ESG Specialist Applicants are expected to have a solid experience in handling Job related tasks
Senior Solutions Consultant Applicants are expected to have a solid experience in handling Job related tasks
Senior Technical Project Manager Applicants are expected to have a solid experience in handling Job related tasks
Director, Product Portfolio Management Applicants are expected to have a solid experience in handling Product Portfolio Management related tasks
Product Brand Awareness Marketing Manager Applicants are expected to have a solid experience in handling Job related tasks
Data Engineer Applicants are expected to have a solid experience in handling Job related tasks
Executive Assistant, Sr. Applicants are expected to have a solid experience in handling Sr. related tasks
Senior QA Engineer Applicants are expected to have a solid experience in handling Job related tasks
Principal HR Business Partner Applicants are expected to have a solid experience in handling Job related tasks
Business Analyst Applicants are expected to have a solid experience in handling Job related tasks
Business Systems Analyst Applicants are expected to have a solid experience in handling Job related tasks
Pricing Analyst Applicants are expected to have a solid experience in handling Job related tasks