(fluent German & English) Customer Support Consultant (remote) job opportunity at SupportYourApp.

Home Jobs In Ukraine Tag: Job (fluent German & English) Customer Support Consultant (remote) position at SupportYourApp


Date2026-02-15T19:41:25.796Z bot
SupportYourApp (fluent German & English) Customer Support Consultant (remote)
Experience: General
Pattern: Contract
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Kyiv, Ukraine
loacation Kyiv....Ukraine

Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails and calls Document cases clearly and escalate complex issues to the internal L2 Support Team when needed Follow internal procedures and SOPs Collaborate with internal teams to ensure efficient issue resolution Handle sensitive customer data with care and security Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet KPI Communicate with developers and cross-functional specialists What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written At least 6-12 months of experience in customer support Tech-savvy Troubleshooting experience Strong analytical thinking and research skills Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Benefits and Perks: Fixed schedule: Monday-Friday, 9am - 5pm CET Opportunity to work fully remote Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Other Ai Matches

(fluent Ukrainian) Fullstack Wordpress Developer (Backend-oriented) Applicants are expected to have a solid experience in handling Job related tasks
(fluent German & English) Customer Support Consultant (remotely) Applicants are expected to have a solid experience in handling Job related tasks
(fluent Ukrainian) Strong Junior Frontend Developer (Poland, remote) Applicants are expected to have a solid experience in handling remote) related tasks
(fluent German & English) Customer Support Consultant (remotely) Applicants are expected to have a solid experience in handling Job related tasks
(fluent Ukrainian) Fullstack Wordpress Developer (Backend-oriented) Applicants are expected to have a solid experience in handling Job related tasks
(English & Spanish) Community Strategy & Operations Consultant, FoodTech(remote) Applicants are expected to have a solid experience in handling FoodTech(remote) related tasks
(fluent English, IT Infrastructure) Technical Support Consultant (remote) Applicants are expected to have a solid experience in handling IT Infrastructure) Technical Support Consultant (remote) related tasks
(native Lithuanian) Chat Support Consultant, crypto (Remote) Applicants are expected to have a solid experience in handling crypto (Remote) related tasks
(fluent English) Account Manager (Asian Market) Applicants are expected to have a solid experience in handling Job related tasks
(fluent German & English) Customer Support Consultant (Remote) Applicants are expected to have a solid experience in handling Job related tasks
(fluent German & English) Customer Support Consultant (Remote) Applicants are expected to have a solid experience in handling Job related tasks
(fluent Ukrainian and English) Commercial Legal Counsel (Lithuania) Applicants are expected to have a solid experience in handling Job related tasks
(English & Spanish) Community Strategy & Operations Consultant, FoodTech(remote) Applicants are expected to have a solid experience in handling FoodTech(remote) related tasks
(fluent Ukrainian) PPC Specialist (Poland) Applicants are expected to have a solid experience in handling Job related tasks
(English & Spanish) Community Strategy & Operations Consultant, FoodTech(remote) Applicants are expected to have a solid experience in handling FoodTech(remote) related tasks
(fluent English) Account Manager (Asian Market) Applicants are expected to have a solid experience in handling Job related tasks
(fluent Ukrainian and English) Commercial Legal Counsel (Poland) Applicants are expected to have a solid experience in handling Job related tasks
(fluent German & English) Customer Support Consultant (Remote) Applicants are expected to have a solid experience in handling Job related tasks
(Fluent German) Customer Support Consultant (Future Openings, remotely) Applicants are expected to have a solid experience in handling remotely) related tasks
(Native Russian) Chat Support Consultant, crypto (Remote) Applicants are expected to have a solid experience in handling crypto (Remote) related tasks
(English & Spanish) Community Strategy & Operations Consultant, FoodTech (LATAM) Applicants are expected to have a solid experience in handling FoodTech (LATAM) related tasks
(fluent Ukrainian and English) Commercial Legal Counsel (Cyprus) Applicants are expected to have a solid experience in handling Job related tasks
(fluent Ukrainian and English) Commercial Legal Counsel (Czechia) Applicants are expected to have a solid experience in handling Job related tasks