Senior Manager, Global Cash Application – Service Delivery job opportunity at Xylem Inc.

Home Jobs In India Tag: Global Cash Application – Service Delivery Senior Manager, Global Cash Application – Service Delivery position at Xylem Inc


DatePosted 30+ Days Ago bot
Xylem Inc Senior Manager, Global Cash Application – Service Delivery
Experience: 10-years
Pattern: full-time
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Global Cash Application,Service Delivery

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degreeMBA
loacation Bangalore, India
loacation Bangalore....India

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Key Responsibilities Leadership & People Management Lead, develop, and manage a global team of  12–20 Tier 1 and Tier 2 Cash Application Analysts . Provide coaching, performance management, and career development to build a high-performing global shared services team. Ensure appropriate staffing, workforce planning, coverage model, and rotation across time zones. Operational Excellence & Daily Cash Application Oversee all day-to-day cash application activities for global operations, ensuring  timely, complete, and accurate posting of: ACH, wire transfers, checks, lockbox, credit card payments, etc. Processing of all credit/debit off-sets Multi-currency payments, primarily  USD and EUR Ensure compliance with internal controls, audit requirements, and corporate policies. Monitor daily unapplied/unidentified cash, ensuring timely resolution. Systems & Technology (HighRadius, SAP S/4HANA) Serve as the functional expert for  HighRadius Cash Application Automation (CAA) Cloud . Drive maximum auto-cash posting rates through system tuning, rules configuration, and analytics. Demonstrate working knowledge of  SAP S/4HANA  as well as familiarity with HighRadius   CLS and DMS cloud systems . Assist in any UATs for future deployments and regression testing Stakeholder Collaboration Engage regularly with regional Credit & Collections Senior Service Delivery Leaders across: Americas, Europe & Emerging Markets Collaborate with the O2C Global Process & Transformation Cash Application Owner to evaluate, design, and implement process improvements and automation opportunities. Partner closely with:  Corporate Treasury with bank accounts creation/updates and access Regional Accounting teams to align on cash posting standards processes as well as research & resolve and reconciliation issues Finance Systems & Tools team for Collaborate bank files interface issues Ensure clear, concise, and professional communication across global counterparts. Performance & Reporting Track SLAs & KPIs adherence  including auto-cash rate, unapplied cash aging, cash processing productivity, processing timely & accuracy. Provide monthly and quarterly performance reporting to executive leadership. Identify root-causes and drive corrective actions for processing errors or system issues. Qualifications & Experience Required Bachelor’s degree in Finance, Accounting, Business, or related field. Minimum  10+ years of cash application or O2C leadership experience , with at least  5 years in people management  leading medium-sized teams. Strong expertise with  HighRadius CAA Cloud  and  SAP S/4HANA . Demonstrated experience in global shared services or multinational environments. Excellent communication skills in English, with ability to confidently interact with senior leaders across regions. Strong understanding of  treasury, accounting and banking processes , including multi-currency cash handling. Preferred MBA in Finance or Accounting . Experience working with CLS and DMS cloud systems. Prior experience in process transformation, automation, or continuous improvement initiatives (Lean, Six Sigma a plus). Key Competencies Strong leadership and team-building skills Analytical mindset and process-improvement orientation Ability to manage complexity in a global environment High accountability, ownership, and customer-service mindset System fluency and comfort working in digital/cloud environments Primary Objective To maximize the value of the  HighRadius CAA platform  by increasing auto-cash posting rates globally, reducing manual touchpoints, and enhancing process efficiency in partnership with the Global O2C Process & Transformation function. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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