Senior EMEA Enterprise Customer Success Manager job opportunity at Gong.io.

Home Jobs In Ireland Tag: Customer Success Managers Senior EMEA Enterprise Customer Success Manager position at Gong.io


Date2025-10-22T12:44:16-04:00 bot
Gong.io Senior EMEA Enterprise Customer Success Manager
Experience: 10-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Success Managers

Copy Link Report
degreeGeneral
loacation Dublin, Ireland
loacation Dublin....Ireland

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialised agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.Enterprise CSMs at Gong are strategic partners to our largest customers. Focused on driving revenue transformation from Gong’s AI Operating System. You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realising business results across the entire revenue lifecycle.You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalise the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realisation, and revenue impact (retention and expansion).RESPONSIBILITIES Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernise their revenue operations through Gong’s AIOS Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes Adoption and Change Management: Execute adoption initiatives that drive behaviour change and embed Gong into daily team rhythms Value Realisation: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth Cross-Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey QUALIFICATIONS 10+ years proven experience in managing complex enterprise accounts with multiple stakeholders Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives Excellent communication, negotiation, and presentation skills. Data-driven mindset with a focus on delivering measurable outcomes. Passion for driving customer outcomes and contributing to a high performing and accountable work culture Our CSMs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!

Other Ai Matches

Sr. Marketing Operations Architect Applicants are expected to have a solid experience in handling Customer Marketing related tasks
Technical Support Engineer, Tier 2 Applicants are expected to have a solid experience in handling Technical related tasks
Mid Market Account Executive, Financial Services Applicants are expected to have a solid experience in handling New Business related tasks
Mid-Market Account Executive Applicants are expected to have a solid experience in handling New Business related tasks
Senior Product Manager Applicants are expected to have a solid experience in handling Product Team related tasks
VP, Security & Trust Engineering Applicants are expected to have a solid experience in handling Information Security related tasks
Sr. Analyst, GTM Strategic Finance Applicants are expected to have a solid experience in handling FP&A related tasks
Director, Adoption Services Applicants are expected to have a solid experience in handling Professional Services related tasks
GTM Engineer Applicants are expected to have a solid experience in handling Customer Success Managers related tasks
Commercial Account Executive Applicants are expected to have a solid experience in handling New Business related tasks
Sourcing Manager, Sales & Marketing Applicants are expected to have a solid experience in handling FP&A related tasks
Mid-Market Account Executive Applicants are expected to have a solid experience in handling New Business related tasks
Strategic Enterprise Account Executive Applicants are expected to have a solid experience in handling New Business related tasks
Engineering Team Lead - Application Infrastructure Applicants are expected to have a solid experience in handling Engineering related tasks
Sales Development Representative Applicants are expected to have a solid experience in handling Sales Development related tasks
remote-jobserver Remote
Enterprise Account Executive - Central Applicants are expected to have a solid experience in handling New Business related tasks
Director, Governance Risk Compliance Applicants are expected to have a solid experience in handling Information Security related tasks
Commercial Account Executive, DACH Applicants are expected to have a solid experience in handling New Business related tasks
remote-jobserver Remote
Enterprise Account Executive - Financial Services & Healthcare Applicants are expected to have a solid experience in handling New Business related tasks
Commercial Account Executive Applicants are expected to have a solid experience in handling New Business related tasks
Frontend Engineer Applicants are expected to have a solid experience in handling Engineering related tasks
Senior Manager, Enterprise Sales EMEA Applicants are expected to have a solid experience in handling Sales Management related tasks
Professional Services Consultant (SaaS) Applicants are expected to have a solid experience in handling Professional Services related tasks