Senior Implementation Engineer, Customer Onboarding (East Coast Time Zone) position at Docker.| Canada

Docker Senior Implementation Engineer, Customer Onboarding (East Coast Time Zone)

Experience: 4-years

Pattern: full-time

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Canada....Canada

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Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.The Docker Customer Success team supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub.We are seeking a highly skilled, experienced and motivated individual to join Docker to execute our customer onboarding initiatives! This key role focuses on guiding customers just getting started with Docker, providing a smooth and seamless onboarding process. You will play a pivotal role in enhancing customer experiences, ensuring timely provisioning, effective onboarding of Docker products, and maintaining high levels of customer satisfaction during internal transitions from team to team!Please note: this role is 100% remote, and is only open to candidates currently living and working in the United States or Canada, in the Eastern Time Zone. We are unable to offer any type of visa/immigration sponsorship for this role. Role Responsibilities:Customer Onboarding and Provisioning:Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customersGuide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experienceIterate and improve on strategies and automations that streamline current workflows and toolingContribute to team knowledge base when finding solutions to common situationsCarry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal frictionEnsure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationshipsProvide personalized customer onboarding with efficient, automated workflows.Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability.Customer Experience and Relationship Management:Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success ManagementChampion a customer-first approach that balances personalized support with scalable processes.Success Metrics:Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment.Required Candidate Qualifications for this role: Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering roleMust have direct customer-facing, professional client/customer onboarding experienceDemonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologiesStrong cross functional collaboration and customer relationship managementExcellent problem-solving, and communication skillsProven track record of adapting, evolving, and continuously learning about cutting edge technologiesYour traits and characteristics:You are a natural leaderYou are excited to work in a start-up environment; you get in the weeds as part of the teamYou are smart, innovative, and fun. You bring a sense of humor and humility to work every day!You maintain a customer-centric mindsetYou love finding solutions to challenging problemsYou are not afraid of conflict and difficult conversations and value transparent communicationWhat to expect First 30 days:You’ll complete onboarding activities in the first 2 weeksYou will meet the Customer Engineering, Sales, Operations, Enablement and Support teamsWe’ll dive into the Docker Virtues and the team missionYou’ll begin understanding the Docker technology and Support tools used in your roleFirst 90 days:You’ll feel comfortable with the environmentYou’ll meet more people across the companyYou’re engaging with customers and plotting out their individualized onboarding pathFirst year:You’ve established strong relationships with all team members and cross functional teamsYou’re comfortable executing and improving day to day processesYou have autonomy over your day-to-day planning of customer onboardingDocker does not offer visa sponsorship for this role. We are unable to make exceptions to this, at this time. Thank you for your consideration!We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.Please see the independent bias audit report covering our use of Covey here.PerksFreedom & flexibility; fit your work around your lifeDesignated quarterly Whaleness Days plus end of year Whaleness breakHome office setup; we want you comfortable while you work16 weeks of paid Parental leaveTechnology stipend equivalent to $100 net/monthPTO plan that encourages you to take time to do the things you enjoyTraining stipend for conferences, courses and classesEquity; we are a growing start-up and want all employees to have a share in the success of the companyDocker SwagMedical benefits, retirement and holidays vary by countryRemote-first culture, with offices in Seattle and ParisDocker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.#LI-REMOTE

Senior Implementation Engineer, Customer Onboarding (East Coast Time Zone) job opportunity at Docker.

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