Medical Director, Care Delivery position at 9am.health.| United States Of America

9am.health Medical Director, Care Delivery

Experience: 7-years

Pattern: full-time

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United States....United States Of America

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About 9amHealth9amHealth is redefining cardiometabolic care with a first of its kind, whole body approach to preventing and treating diabetes, obesity, high blood pressure, and hypertension. Founded in 2021 and backed by top tier investors including 7Wire Ventures, Human Capital, Founders Fund, and Define Ventures, we deliver custom care plans, fast medication delivery, and expert guidance that empower patients to live healthier lives.We believe AI enabled health services will be among the biggest winners of this technology shift, and we’re building accordingly. We already use AI across the product: member facing agents, clinical copilots, automated triage, intelligent care workflows. Our goal is to bring the cost of healthcare down dramatically while providing an incredible experience for both our members and clinicians. AI isn’t a feature on our roadmap, it’s how we think about every feature on our roadmap.We’re a Series B company with over 200 people, growing fast. Our product and engineering team is distributed across the US and Austria, and we’re scaling it significantly.The RoleWe are seeking a Provider to serve as the clinical leader and direct supervisor of our provider network, including NPs, W2 MDs, and 1099 physicians.This role is responsible for clinical quality, provider performance, and day-to-day provider oversight. You will ensure providers are delivering safe, effective, and evidence-based care, while also coaching and developing clinicians to perform at a high level in a virtual care environment.Working closely with the Director of Provider Operations, you will translate business and operational goals into clinical execution—ensuring that our provider network is not only efficient, but delivering best-in-class care.What You’ll OwnClinical Oversight & QualityOwn clinical quality across the provider network, ensuring adherence to evidence-based guidelines and company care modelsPartner with Clinical Leadership and Quality teams to define, monitor, and improve clinical outcomesConduct chart reviews, audits, and quality assurance processes to maintain high standards of careLead clinical performance improvement initiatives and ensure consistent care delivery across providersProvider Supervision & Performance ManagementDirectly manage and supervise providers (NPs, W2 MDs, and 1099 MDs) - including 1:1s, performance management, team meetings and supportEstablish clear expectations for clinical quality, documentation, patient experience, and productivityProvide ongoing feedback, coaching, and performance management to providersPartner with Provider Operations to address performance issues, escalations, and remediation plansClinical Training & OnboardingLead clinical onboarding and training for new providers, ensuring readiness for independent practiceDevelop and maintain clinical training materials, protocols, and playbooksEnsure providers are fully trained on care models, workflows, and technology platformsSupport ongoing education and upskilling aligned with evolving clinical guidelines and company offeringsProvider Engagement & Clinical CultureBuild a strong clinical culture centered on quality, accountability, and continuous improvementServe as the primary clinical point of contact and leader for providersCreate forums for provider feedback, collaboration, and knowledge sharingPartner with Provider Operations on engagement and retention strategiesCross-Functional Clinical LeadershipProvide clinical input into product development, protocols, and care pathwaysCollaborate with Operations on scaling care delivery while maintaining clinical integritySupport regulatory and compliance initiatives related to clinical practiceQualificationsRequiredMD, DO, or NP with active, unrestricted license7+ years of clinical experience, including telehealth or virtual care3+ years of leadership experience managing or supervising providersStrong track record of driving clinical quality and provider performanceExperience working in cross-functional environments with operations and product teamsPreferredExperience in telehealth, digital health, or value-based care modelsExperience managing both W2 and 1099 provider populationsBackground in developing clinical protocols or care modelsMulti-state licensureWhat Success Looks LikeConsistently high clinical quality and adherence to care standards across providersHigh-performing provider team with strong accountability and continuous improvementEffective provider supervision model with clear expectations and feedback loopsFast, high-quality onboarding and ramp to clinical readinessStrong provider engagement and trust in clinical leadershipSeamless partnership with Provider Operations to balance quality, access, and efficiencyWhy Join UsLead the clinical direction of a rapidly growing telehealth provider networkPartner closely with operations to redefine how care is delivered at scaleWork alongside mission-driven clinicians, operators, and technologistsCompetitive compensation, equity, and benefitsWhat you can expect at 9amHealthAt 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.Our commitment to diversity and inclusionDiabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.

Medical Director, Care Delivery job opportunity at 9am.health.

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