AI Infrastructure and IT Manager position at Laurel.| Latin America

Laurel AI Infrastructure and IT Manager

Experience: 5-years

Pattern: Remote

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Remote, Latin ..........Latin America

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Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform. Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.About the RoleLaurel’s Business Technology team is dedicated to providing reliable, secure, and easy-to-use technology for our employees. This role is crucial for managing our internal IT environment, supporting end-users, and ensuring the company adheres to strict information security and compliance standards required by our clients. You will manage the internal IT team and help it grow over time.What You’ll DoIT Operations & InfrastructureOversee day-to-day management, reliability, and performance of corporate IT systems and endpointsManage and scale cloud-first IT infrastructure (identity, device management, collaboration tools)Own lifecycle management of employee hardware, software, and accessAI Infrastructure & Emerging TechnologySupport and manage internal AI tooling and infrastructure used across the companyPartner with Engineering and Security to ensure responsible, secure, and scalable use of AI systemsEvaluate and implement AI-driven tools to improve internal productivity and automationSaaS & Identity Lifecycle ManagementOwn SaaS application ecosystem (e.g., Microsoft 365, Slack, Zoom, etc.)Design and automate onboarding/offboarding workflows, including provisioning and deprovisioning accessEnsure proper access controls, least-privilege principles, and audit readiness across systemsMaintain integrations between identity providers (Entra ID/Okta) and downstream applicationsNetworking & Office InfrastructureManage and maintain office IT infrastructure, including networking, Wi-Fi, conferencing systems, and physical IT environmentsPartner with workplace and facilities teams to support office expansions and improvementsEnsure secure and reliable connectivity for both in-office and hybrid employeesSecurity & ComplianceDrive and support security and compliance initiatives (e.g., DPO, TIA, SOC 2 readiness)Implement and maintain core security controls across endpoints, identity systems, and SaaS toolsPartner with external legal, audit, and security teams as neededVendor & Asset ManagementNegotiate and manage relationships with IT vendors and service providersOversee procurement, licensing, and cost optimization for IT tools and servicesDocumentation & SupportBuild and maintain clear documentation and scalable IT support processesEstablish and improve SLAs for internal support and service deliveryParticipate in on-call rotation for critical systemsTeam & CultureRaise the bar for IT quality, security, and user experienceChampion best practices and continuous improvement across corporate ITWhat We're Looking ForThe following are our non-negotiables for candidates.Core Requirements5+ years of experience managing corporate IT infrastructure in a modern, cloud-first environmentStrong experience with AI tooling, AI Coding, and Systems management with AIStrong experience with Microsoft 365, Entra ID (Azure AD), MacOS, and endpoint management systemsProven experience managing SaaS ecosystems and identity lifecycle (onboarding/offboarding)Experience supporting security and compliance frameworks (SOC 2, ISO, or similar)Hands-on experience with office networking and IT infrastructureExperience working in high-growth or startup environmentsNice to havesThe following are things that we are looking for in a standout candidate and would help make this role a perfect fit.Experience supporting or managing internal AI tools or infrastructureFamiliarity with automation or scripting (PowerShell, Python, etc.)Experience with data warehouses and SQLSecurity certifications (Security+, CISSP, etc.)Experience with CI/CD or developer tooling environmentsFlexibility and Logistics:Location: This role will be a hybrid location and to be based near one of our company hubs in San Francisco, Los Angeles, or New York City and be in the office 1-3 days a week.Additional Benefits: Comprehensive medical/dental/vision coverage with covered premiums, 401(k), and additional benefits including wellness/commuter/FSA stipends.Visa Sponsorship: Unfortunately we are unable to sponsor visas at this time.What happens if my kid or I are sick on a workday? Take all the time you need! We’ll cover for you. And send you some soup.Not sure if you meet all of the qualifications? Keep reading…At Laurel, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the status quo. If you’re interested in joining us on our mission to return time, then we encourage you to apply, even if you don’t perfectly match every single bullet on the job description. We promise to review your application. Laurel is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment, free from discrimination or harassment, for all employees.Why join Laurel:To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis OhanianA smart, fun, collaborative, and inclusive teamGreat employee benefits, including equity and 401KBi-annual, in-person company off-sites, in unique locations, to grow and share time with the teamAn opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying timeWe encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance. If you think you'd be a good fit for this role, we encourage you to apply, even if you don’t perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!

AI Infrastructure and IT Manager job opportunity at Laurel.

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