Account Manager | Enterprise position at Ramp.| United States Of America

Ramp Account Manager | Enterprise

Experience: 7-years

Pattern: full-time

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New York, NY (..........United States Of America

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About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the RoleAs an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers (500+ employees) and own the long-term relationship, overall account health, and commercial outcomes for your portfolio. You will be responsible for maintaining and growing revenue, driving adoption across Ramp’s product suite, and ensuring customers achieve meaningful business outcomes.You will build strong relationships at all levels of your customers’ organizations — including operators, directors, VPs, and C-suite leaders — and be skilled at managing evolving needs and product configurations. Internally, you’ll work closely with cross-functional teams to support customer initiatives, coordinate efforts, and contribute insights that help shape Ramp’s product and operational processes.What You’ll DoOwn a portfolio of ~60–70 Enterprise customers, with clear responsibility for retention, expansion, and ongoing account healthLead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomesManage renewals and growth opportunities end-to-end, from identifying the need to solution design, positioning, and negotiationDrive adoption and usage by helping customers understand new features, optimize workflows, and fully leverage Ramp’s platformCreate and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategyRun regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successfulCollaborate cross-functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high-quality customer experienceSurface structured feedback to internal teams, helping inform Ramp’s Enterprise roadmap and process improvementsUse data and insights to analyze account performance, spot trends, and communicate value in a clear and practical wayTravel occasionally for customer on-sites, events, and internal summitsWhat You Need7+ years of experience in Account Management, Customer Success, or a similar revenue-focused roleExperience managing Enterprise or large Mid-Market accounts (500+ employees), ideally in a scaled book modelStrong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaSDemonstrated ability to negotiate and close renewals and upsell opportunitiesComfortable explaining product workflows, integrations, and technical requirements to both financial and technical stakeholdersAbility to articulate financial value — ROI, cost savings, operational efficiency, and modernization impactsStrong communication and relationship-building skills, including comfort working with senior leadership and the C-suiteTrack record of meeting or exceeding revenue or growth targets in a fast-paced, evolving environmentHigh level of ownership, adaptability, and comfort working through ambiguityWillingness to travel as neededNice to HavesExperience in financial services sales or selling to finance teams (e.g., Office of the CFO, controllers, accounting, or expense management)Experience at a high-growth startupBenefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $10,000 per year)Parental LeaveUnlimited AI token usagePet insuranceCentralized home-office equipment ordering for all employeesHealth and Wellness stipendIn-office perks: lunch, snacks, drinks, and moreBudget for intra-office travelRelocation support to NYC or SF (as needed)Referral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.Ramp Applicant Privacy Notice

Account Manager | Enterprise job opportunity at Ramp.

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