Customer Support Specialist (LATAM Only) job opportunity at Whippy AI.

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Whippy AI Customer Support Specialist (LATAM Only)
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Customer Support Specialist (LATAM, Remote)About WhippyWhippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast.Read this before applying.This is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most recent role was at Teleperformance, Concentrix, Sutherland, or any scripted support environment, do not apply. This is a technical, fast-paced, customer-facing role with a 2-minute response SLA and real diagnostic work every day.Understanding where this role fits.At Whippy, our CSMs handle accounts with deep API integrations. Customer Support Specialists handle a different but equally important segment — customers who run their operations through workflow automation rather than custom API integrations. You will be configuring, building, and troubleshooting automated workflows using Whippy's internal workflow builder and no-code tools like Zapier. You do not need to write code, but you MUST think like an operator who understands how automated workflows are built, how they break, and how to fix them.What You Will DoRespond to customer issues via Intercom with a 2-minute response SLA on chatDiagnose and resolve workflow misconfigurations, campaign errors, carrier issues, and compliance rejectionsBuild and troubleshoot automated workflows using Whippy's internal workflow builder and ZapierProactively monitor customer usage and reach out before customers report problemsLog bugs in Linear with full documentation and follow through to resolutionCoordinate directly with telephony providers like Telnyx, Bandwidth, and Twilio when neededManage a portfolio of non-dedicated accounts with both reactive and proactive touchpointsDocument solutions and share playbooks with the broader support teamWhat We Are Looking ForReal SaaS support experience, not BPO, not scripted, not call centerComfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools. This is the most important technical differentiator for this roleProactive instinct, you notice usage drops, workflow gaps, and quiet customers before they tell you something is wrongAbility to manage multiple open conversations simultaneously under a 2-minute SLAStrong written English, fast, clear, and professionalComfortable on Zoom sharing your screen and walking customers through fixesAmbition to grow into CSM, product, or marketing over timeLocationBuenos Aires, Argentina strongly preferred. This role is hybrid 3 days per week at our WeWork office in Vicente Lopez. Other LATAM locations will be considered for exceptional candidates. EST hours required. Full English fluency required.CompensationCompetitive compensation based on experience, including monthly performance bonuses, WeWork membership, and more.

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