Business Ops & Deployment Manager position at Vocca.| France

Vocca Business Ops & Deployment Manager

Experience: General

Pattern: full-time

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High School (S.S.C.E)

Regus - Paris,..........France

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Our team shared’s mission is deploy AI agents to transform how patients and doctors connectWe believe healthcare shouldn’t be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better.Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care.Already trusted by 3500+ providers, we’re transforming the patient–provider relationship, one call at a time.Want to shape the future of healthcare?Join us !Discover our company culture and valuesHere is a product DemoMeet the teamArticle on our seed round of 5,5M$Your missionYou’ll be the Swiss army knife between our clients, our product, and our internal teams. Your mission: make every client onboarding and project run smoothly while building the operational bricks that help Vocca scale faster and smarter.This role is both client-facing (implementing, configuring, and managing projects for enterprise clients → needs to be French speaking 🇫🇷) and internally focused (streamlining processes, improving communication, and making deployments more efficient).Your key responsibilities1. Client implementation & project managementLead onboarding for new clients and configure the solution to fit their needs.Manage enterprise client projects: scope, plan, coordinate, and ensure timely delivery.Solve client-specific challenges with creativity and problem-solving.Ensure an outstanding client experience and drive long-term satisfaction.2. Internal processes & continuous improvementIdentify bottlenecks in our internal workflows and simplify them.Proactively design and implement new processes to speed up deployments.Improve cross-team communication (product, tech, sales) so that information flows faster and cleaner.Structure client feedback and channel it into the product roadmap.Expected outcomes1 month :Fully up to speed on our internal tools, servers, and workflows.A strong grasp of our product, its customization options, and how to configure it for different client needs.Able to independently manage a client implementation from A to Z.Identified key bottlenecks in current processes and proposed first improvement ideas.3 months :Successfully managed a portfolio of clients with smooth onboarding and deployments (15 - 30 centers implemented)Designed and implemented internal processes that are owned, documented, and widely adopted.Regularly channeled client feedback into actionable proposals, several of which have already been implemented with the tech team.6-12 months :Become the go-to person for enterprise client implementations, trusted by both clients and the internal team.Built scalable operational frameworks that significantly reduced deployment time and improved cross-team communication.Played a key role in shaping product evolution by systematically bridging client needs with product/tech priorities.Who you areThis is for you if:You’re highly pragmatic, organized, and client-oriented.You enjoy working with tools and processes to make things run smoothly.You thrive in fast-moving environments and love bringing structure in a fast high pacedYou can talk to clients, ops, sales, and even engineers with ease.You enjoy simplifying complexity, improving workflows, and making operations more efficient.You speak perfect French 🇫🇷It’s a plus if you:Have experience with billing systems, CRMs, and reporting automation.Have already worked in a startup or tech scale-up.If we think you could be a good fit, here is the process :Intro call (30 min) with our Talent acquisition managerCall fit (30 min) with Julie, Head of OperationsIn person Case study (45 min) with Julie & Hugo (Business Ops)Final fit interview (30 min) with the foundersReferencesOfferWe aim to keep the process within 30 days. You’ll receive continuous feedback throughout.Why should you join Vocca?An entrepreneurial adventure, with a supportive, high-energy, execution-focused teamA product already live, with delighted customers in a fast-growing market (healthcare automation, voice AI)A true scaling phase, with everything still to buildReal responsibilities from day oneAn attractive package + BSPCEWe hire people, not roles.If you're excited about our opportunities but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?We'll be thrilled to receive your application!

Business Ops & Deployment Manager job opportunity at Vocca.

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