AI Solutions Engineer – Salesforce Agentforce position at Keyloop.| Viet Nam

_2026-03-31 bot

Keyloop AI Solutions Engineer – Salesforce Agentforce

Experience: General

Pattern: Employee

Country:

Copy Link Report

General

Vietnam....Viet Nam

Auto GPT Summarize Enabled

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.   We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?     This is a high-impact, highly collaborative role sitting at the intersection of AI engineering and customer service excellence. As an Agentforce Solutions Developer within the Customer Enablement (CE) organisation, you will be central to realising Keyloop’s investment in AI-powered customer operations – building, optimising and scaling intelligent agents to drive meaningful efficiency across our global support and service operations. You will work closely with CE leaders, functional heads, and cross-functional stakeholders to design and deliver a cohesive programme of AI-powered developments that reduce effort, accelerate resolution, improve customer outcomes, and advance the sophistication and autonomy of our AI agents. This role is part of Keyloop’s growing Global Delivery Hub in Vietnam. \n KEY RESPONSIBILITIES<div> Agentforce Platform Development <ul style="margin-top: 2.0pt; margin-bottom: 2.0pt;"> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Design, build and continuously improve AI agent flows within Salesforce Agentforce, progressing Kara’s capabilities across increasingly autonomous use cases</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Develop and refine prompts, actions, flows, and integrations that enable Kara to handle increasingly complex support interactions autonomously</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Maintain and extend the Agentforce knowledge base, working alongside the Knowledge & Education team to ensure high-quality, KCS-aligned content underpins AI responses</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Integrate Agentforce with Keyloop's broader technology stack including Salesforce Service Cloud, internal DMS data, and the Fusion platform</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Evaluate and integrate external LLM capabilities (e.g. Anthropic Claude API, Microsoft Copilot Studio) where they augment or extend Agentforce’s native functionality</li> </ul>     Service & Process Efficiency <ul style="margin-top: 2.0pt; margin-bottom: 2.0pt;"> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Identify automation opportunities across CE processes – from first-contact resolution and case routing to proactive customer communication and self-service deflection</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Partner with the Data Analytics team to analyse support data, case trends, and agent handling patterns to surface AI use cases that reduce manual effort and improve customer retention</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Partner with the business to deploy solutions that directly reduce cost-to-serve while lifting customer satisfaction</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Support the evolution of AI-assisted tooling for CE agents, including in-call guidance, auto-summarisation, and next-best-action recommendations</li> </ul>   Cross-Functional Collaboration <ul style="margin-top: 2.0pt; margin-bottom: 2.0pt;"> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Engage CE leadership and heads of function (Support, Retention, Operations, Knowledge & Education) to align AI development priorities with strategic goals</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Liaise with Keyloop's wider Product, Engineering, and AI CoE teams to ensure CE developments are coherent with platform-wide AI strategy</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Communicate technical roadmaps, build progress and outcomes clearly to non-technical stakeholders, translating AI capability into business value</li> </ul>   Quality, Governance & Continuous Improvement <ul style="margin-top: 2.0pt; margin-bottom: 2.0pt;"> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Apply rigorous testing, monitoring and feedback loops to ensure AI agents perform accurately, safely, and consistently at scale</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Document technical designs, integration specifications, and operational runbooks to support team scalability and knowledge transfer</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Stay current with Salesforce Agentforce releases, Einstein AI updates, LLM provider developments (Claude, Copilot), and emerging AI/ML trends relevant to customer service</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Champion responsible AI principles in all development work, ensuring outputs are explainable, auditable, and aligned with Keyloop's values</li> </ul> </div> WHAT WE'RE LOOKING FOR<div> Essential <ul style="margin-top: 2.0pt; margin-bottom: 2.0pt;"> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Hands-on experience with Salesforce platform development – including Flows, Apex, and Lightning Web Components</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Practical experience with Salesforce Agentforce, Einstein AI, or comparable conversational/generative AI development platforms</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Strong understanding of API integration patterns and the ability to connect AI agents to third-party systems and data sources</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Experience working with LLM APIs and orchestration (e.g. Anthropic Claude API, Azure OpenAI / Microsoft Copilot Studio) or a strong willingness to develop this expertise quickly</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Understanding of prompt engineering principles, including techniques for grounding, guardrails, and output quality</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Demonstrated ability to translate business requirements from non-technical stakeholders into working technical solutions</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Experience working in customer service, support, or ITSM environments – understanding the workflow context your solutions will operate in</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Clear and confident communicator in English, able to collaborate effectively across time zones and cultures</li> </ul>   Desirable <ul style="margin-top: 2.0pt; margin-bottom: 2.0pt;"> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Experience with RAG (Retrieval-Augmented Generation) patterns or knowledge-grounded AI architectures</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Familiarity with multi-agent or multi-model architectures – orchestrating workflows across different AI providers</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Experience with JavaScript (relevant to Lightning Web Components and integration scripting)</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Understanding of data privacy and AI governance considerations, particularly in multi-region operations</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Interest in or exposure to automotive, DMS, or SaaS B2B software environments</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Experience within a global delivery model, ideally collaborating with teams in the UK or Europe</li> </ul> Salesforce certifications (e.g. Platform Developer I/II, Agentforce Specialist, Service Cloud Consultant)</div> WHAT SUCCESS LOOKS LIKE<div> In your first 90 days, you will have: <ul style="margin-top: 2.0pt; margin-bottom: 2.0pt;"> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Developed a deep understanding of the CE function, its strategic goals, and the current Agentforce/Kara deployment</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Identified and scoped your first high-value automation or AI improvement, with a clear delivery plan agreed with CE leadership</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Established strong working relationships with your key stakeholders across CE and the wider Keyloop AI community</li> </ul>   Ongoing measures of success include: <ul style="margin-top: 2.0pt; margin-bottom: 2.0pt;"> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Demonstrable progression of Kara’s agent capabilities across key CE use cases</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">Measurable reduction in manual handling time, case volumes, or cost-to-serve attributable to AI deployments</li> <li style="margin: 2pt 0cm 2pt 0px; font-size: 10pt; font-family: Arial, sans-serif; color: #555555;">High adoption of AI tools by CE agents and positive feedback from both agents and customers</li> </ul> On-time, high-quality delivery of agreed development work with clear documentation</div> \nWhy join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.   An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.   Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.   Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.   We are also an equal opportunity employer committed to building a diverse and inclusive workforce.  We value diversity and encourage candidates of all backgrounds to apply.   "At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."

AI Solutions Engineer – Salesforce Agentforce job opportunity at Keyloop.

Saved Jobs

No Job Saved

Other Ai Matches