Director - Revenue Operations, Systems & Enablement job opportunity at Deputy.



Date2026-04-01 bot
Deputy Director - Revenue Operations, Systems & Enablement
Experience: Highly Experienced
Pattern: full-time
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Systems & Enablement

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loacation Sydney, Australia
loacation Sydney....Australia
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<p><span style="font-size: 16px;">Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.</span><span style="font-size: 11pt;">&nbsp;</span><span style="font-size: 16px;">Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.&nbsp;</span></p> <p>&nbsp;</p> <p><span style="font-size: 16px;">At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.</span></p> <p>&nbsp;</p> <p><span style="font-size: 16px;">We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working.</span></p> <p>&nbsp;</p> <p><span style="font-size: 16px;">If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!</span></p><p><br></p><p style="text-align: justify; margin-top: 0pt; margin-bottom: 6pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;">Responsibilities:</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Global Revenue Operations:</span></strong><span style="font-size: 11pt;"> Develop and execute Global Revenue Operations by collaborating with Sales, CS, and Marketing Leadership to drive key strategic initiatives.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Enablement Strategy:</span></strong><span style="font-size: 11pt;"> Own the end-to-end enablement strategy, including onboarding, continuous learning, product training, and sales process methodologies for all GTM teams.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Systems Architecture &amp; Billing:</span></strong><span style="font-size: 11pt;"> Lead the strategic design and technical architecture of the business systems stack, serving as the owner for billing technology and its integration with CRM (Salesforce) and ERP systems.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Process Optimization:</span></strong><span style="font-size: 11pt;"> Optimize sales and billing processes across Quote-to-Cash, Deal Desk, Forecasting, Commissions, and GTM Strategy to ensure seamless execution.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Board &amp; Executive Reporting:</span></strong><span style="font-size: 11pt;"> Assist CCO in design, creation, and execution of board communications/decks and weekly/quarterly business reviews.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Quality &amp; Consistency:</span></strong><span style="font-size: 11pt;"> Proactively monitor and maintain high levels of data quality, accuracy, and process consistency across the Revenue organization.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Metrics &amp; Dashboards:</span></strong><span style="font-size: 11pt;"> Develop key performance metrics, dashboards, and reports that help the GTM organization focus on performance drivers and results.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 18pt;"><strong><span style="font-size: 11pt;">Cross-Functional Planning:</span></strong><span style="font-size: 11pt;"> Partner with Finance to drive annual and long-term planning, budgeting, business KPIs, and process alignment.</span></p> </li> </ul> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;">Key Areas of Focus &amp; Collaboration:</span></strong></p> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 6pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;">STRATEGY &amp; ENABLEMENT:</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">GTM Enablement:</span></strong><span style="font-size: 11pt;"> Design and deliver comprehensive training programs for Sales, CS, and Partnerships, covering product launches, sales methodology, and systems adoption.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Onboarding:</span></strong><span style="font-size: 11pt;"> Build and manage a best-in-class onboarding program to reduce ramp time for new commercial hires.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Content &amp; Playbooks:</span></strong><span style="font-size: 11pt;"> Partner with Product Marketing to ensure GTM teams are equipped with up-to-date content, playbooks, and competitive intelligence.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 18pt;"><strong><span style="font-size: 11pt;">Strategic Planning:</span></strong><span style="font-size: 11pt;"> Collaborate with Finance and CCO on org structure, sales strategy, and long-term planning cycles.</span></p> </li> </ul> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 6pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;">BUSINESS SYSTEMS &amp; ARCHITECTURE:</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;">&nbsp;</li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Technical Architecture:</span></strong><span style="font-size: 11pt;"> Design and maintain a scalable GTM systems architecture, ensuring seamless data flow between Salesforce, Marketing Automation (Marketo, Customer.io), and other tools.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Integrations:</span></strong><span style="font-size: 11pt;"> Oversee system integrations and API workflows to support a low-friction, automated Quote-to-Cash process.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 18pt;"><strong><span style="font-size: 11pt;">Tool Management:</span></strong><span style="font-size: 11pt;"> Manage vendor selection, procurement, and optimization for the entire GTM tech stack.</span></p> </li> </ul> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 6pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;">PROCESS &amp; OPERATIONS:</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Quote-to-Cash:</span></strong><span style="font-size: 11pt;"> Streamline the end-to-end deal lifecycle, from CPQ to billing and revenue recognition.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Sales Process:</span></strong><span style="font-size: 11pt;"> Define and enforce policies for Deal Desk, forecasting, and pipeline management.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 18pt;"><strong><span style="font-size: 11pt;">Operational Cadence:</span></strong><span style="font-size: 11pt;"> Drive the WW Sales and Marketing cadence (e.g., All Hands, WBRs, QBRs, SKO).</span></p> </li> </ul> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 6pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;">PLANNING &amp; METRICS:</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Analytics:</span></strong><span style="font-size: 11pt;"> drive deep analysis of sales capacity, territory segmentation, and funnel performance.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 18pt;"><strong><span style="font-size: 11pt;">Compensation:</span></strong><span style="font-size: 11pt;"> Manage compensation strategy, design, compliance, and production.</span></p> </li> </ul> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 6pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;">You Have:</span></strong></p> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">10+ years of relevant experience in a software business, with a focus on </span><strong><span style="font-size: 11pt;">Revenue Operations, Systems, or Enablement</span></strong><span style="font-size: 11pt;">.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Deep technical expertise in Business Systems</span></strong><span style="font-size: 11pt;">, specifically Marketo and </span><strong><span style="font-size: 11pt;">Salesforce (SFDC)</span></strong><span style="font-size: 11pt;">. Experience with architecture and integration (middleware, APIs) is highly preferred.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Proven experience building or managing </span><strong><span style="font-size: 11pt;">GTM Enablement</span></strong><span style="font-size: 11pt;"> functions, including creating curriculum, training sales teams, and managing content.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Excellent quantitative analytical skills and a keen business sense to drive decision-making.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Ability to communicate complex technical and operational concepts to executive leadership.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Experience managing cross-functional projects that touch Finance, Product, and Sales.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Ability to coach, motivate, and recruit a high-performing operations and systems team.</span></p> </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; color: #1f1f1f;"> <p style="text-align: justify; margin-top: 0pt; margin-bottom: 18pt;"><span style="font-size: 11pt;">You share our values and work in accordance with those values.</span></p> </li> </ul>\n<p></p><p><br></p><p></p>\n<p><span style="font-size: 16px;"><strong>Employee Perks</strong></span></p> <p>&nbsp;</p> <p><span style="font-size: 16px;">- Enjoy a flexible work policy (with a work-from-home stipend to set you up for success!)</span></p> <p><span style="font-size: 16px;">- Own A piece of Deputy via our Employee Share Ownership Plan (ESOP)&nbsp;</span></p> <p><span style="font-size: 16px;">- Take paid parental leave to support you and your family&nbsp;</span></p> <p><span style="font-size: 16px;">- Stay protected with Group Salary Continuance Insurance</span></p> <p><span style="font-size: 16px;">- Access support through our Employee Assistance Program</span></p> <p><span style="font-size: 16px;">- Enjoy additional leave days — including&nbsp; study assistance, celebration days and volunteering</span></p> <p><span style="font-size: 16px;">- Join our global working groups focused on collaboration, belonging and connection</span></p> <p><span style="font-size: 16px;">- Get creative at our annual Hackathons</span></p> <p><span style="font-size: 16px;">- Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!</span></p> <p>&nbsp;</p> <p>&nbsp;</p> <p><span style="font-size: 16px;">Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.&nbsp;</span></p> <p>&nbsp;</p> <p>&nbsp;</p> <p><span style="font-size: 16px;">#LI-Hybrid</span></p>

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