Director of Operations - One Steuart Lane job opportunity at Action Property Management.

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Date2026-04-03 bot
Action Property Management Director of Operations - One Steuart Lane
Experience: General
Pattern: Regular Full-Time
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degreeDiploma
loacation San Francisco, CA, United States Of America
loacation San Francisco,..........United States Of America
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<p><u><strong><span style="font-size: 16px;">Who We Are</span></strong></u></p> <p><span style="font-size: 16px;">With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. &nbsp;Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.&nbsp;</span></p> <p>&nbsp;</p> <p><strong><u><span style="font-size: 16px;">Job Summary</span></u></strong></p> <p><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">The Director of Operations is responsible for providing strategic leadership and oversight of all onsite operations to ensure exceptional resident experience and consistent delivery of high-quality hospitality services. This role partners closely with the General Manager to support Board relations, governance processes, and financial planning while driving operational excellence, team performance, and continuous improvement. The Director of Operations serves as a senior operational leader, accountable for service standards, compliance, and the overall effectiveness of property operations.</span></p> <p>&nbsp;</p> <p>&nbsp;</p><p><br></p><p>Shift Schedule &amp; Hours: Monday to Friday primarily. &nbsp;Weekends as necessary.</p> <p>&nbsp;</p> <p>Midday to Mid Evening schedule&nbsp;</p> <p>&nbsp;</p> <p>Compensation: $95k-$100k/year base salary + Annual Bonus&nbsp;</p> <p>&nbsp;</p> <p><em>Additional Perks: This onsite position also comes with onsite parking and dry-cleaning monthly allowance.</em></p> <p>&nbsp;</p> <p><em>#LI-MA1</em></p> <p>&nbsp;</p>\n<p></p><p><br></p><b>Key Responsibilities </b><div> <p style="margin: 0in 0in 6pt; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: Lato, sans-serif; color: black;">Operational &amp; Service Excellence Leadership</span></strong></p> </div> <ul> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Set and champion service standards that promote exceptional hospitality and resident satisfaction.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Oversee all day-to-day operations across onsite departments, ensuring consistent execution of service expectations.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Monitor resident feedback and operational performance metrics to drive service improvements.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Serve as a senior escalation point for complex resident and service issues.</span></li> </ul> <div> <p style="margin: 0in 0in 6pt; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: Lato, sans-serif; color: black;">People Leadership &amp; Organizational Development</span></strong></p> </div> <ul> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Lead, coach, and develop department leaders and management-level staff.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Establish performance expectations, provide feedback, and support professional development.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Partner with the General Manager on workforce planning, succession planning, and talent development.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Foster a culture of accountability, collaboration, and service excellence.</span></li> </ul> <div> <p style="margin: 0in 0in 6pt; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: Lato, sans-serif; color: black;">Vendor &amp; Contract Oversight</span></strong></p> </div> <ul> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Provide oversight of vendor relationships and service contracts.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Ensure vendors meet performance standards, contractual obligations, and safety requirements.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Review contracts, track renewals, and recommend service or cost improvements.</span></li> </ul> <div> <p style="margin: 0in 0in 6pt; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: Lato, sans-serif; color: black;">Board Relations &amp; Governance Leadership</span></strong></p> </div> <ul> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Partner with the General Manager in supporting Board relations and communications.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Lead or support preparation of Board and Annual Meeting materials, including Director’s Reports, agendas, notices, and operational documentation.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Attend Board and committee meetings as assigned and present operational updates.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Ensure operational compliance with association governing documents, including CC&amp;Rs, Rules &amp; Regulations, and policies.</span></li> </ul> <div> <p style="margin: 0in 0in 6pt; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: Lato, sans-serif; color: black;">Financial &amp; Budget Oversight</span></strong></p> </div> <ul> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Lead and support annual budget preparation in collaboration with the General Manager and accounting teams.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Monitor operational expenses, analyze variances, and recommend cost-effective solutions.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Review and approve invoices and expenditures within delegated authority.</span></li> </ul> <div> <p style="margin: 0in 0in 6pt; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: Lato, sans-serif; color: black;">Systems, Reporting &amp; Process Optimization</span></strong></p> </div> <ul> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Provide oversight of property systems and reporting tools, including SnapHOA, BuildingLink, Action Lists, calendars, and contract schedules.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Ensure data accuracy, consistency, and effective use of systems to support transparency and accountability.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Identify and implement process improvements to enhance efficiency and service delivery.</span></li> </ul> <div> <p style="margin: 0in 0in 6pt; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: Lato, sans-serif; color: black;">Risk Management &amp; Emergency Preparedness</span></strong></p> </div> <ul> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Ensure compliance with safety standards, policies, and regulatory requirements.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Support emergency preparedness planning and response.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Act as a senior onsite leader during incidents and emergencies.</span></li> </ul><p><br></p><b>Requirements</b><div> <ul type="disc" style="margin-top: 0in; margin-bottom: 0in;"> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Minimum of five (5) years of progressive leadership experience in residential property management, hospitality, or related operations.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Proven experience leading multi-department teams and managers.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Strong financial acumen, including budgeting and expense management.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Exceptional communication, presentation, and relationship-management skills.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Ability to interpret and apply governing documents and operational policies.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Highly organized, strategic, and results-oriented with strong problem-solving skills.</span></li> <li style="color: black; margin-bottom: 0in; text-align: justify; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif;">Proficiency with Microsoft Word, Excel, PowerPoint, and property management systems.</span></li> </ul> </div><p><br></p><b>Education/Certifications</b><div> <ul style="margin-bottom: 6pt; margin-top: 0px;"> <li style="margin: 0in 0in 6pt 0px; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif; color: black;">High School Diploma or equivalent required. College degree preferred; degree in Business, Hospitality, or a related field. </span></li> <li style="margin: 0in 0in 6pt 0px; text-align: justify; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Lato, sans-serif; color: black;">CMCA certification preferred. </span></li> </ul> </div><p><br></p><b>Team Member Perks </b><div> <ul> <li><strong>Award-Winning Culture:&nbsp;</strong>Proud recipient of the Great Place to Work Certification.</li> <li><strong>Highly Rated Employer:&nbsp;</strong>Check out our Glassdoor&nbsp;reviews –<a href="https://tinyurl.com/actionglassdoor">read our reviews here</a>.</li> <li><strong>Comprehensive Benefits:</strong>&nbsp;Competitive salary, health insurance, and 401(k) matching for qualifying team members.</li> <li><strong>Work-Life Balance:</strong>&nbsp;Vacation, sick time, holiday pay, and your birthday holiday.</li> <li><strong>Cutting Edge Technology:</strong>&nbsp;Access to industry-leading tools and resources that drive efficiency and success.</li> <li><strong>Career Growth and Development:</strong>&nbsp;Join a company committed to supporting your professional growth and helping you achieve your goals.</li> </ul> </div><p><br></p><p></p>\n<p>We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.&nbsp; Join us at Action Property Management and make a meaningful impact.&nbsp;</p> <p>&nbsp;</p> <p><em>Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</em></p>

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