Guest Billing Specialist @ Sand Valley job opportunity at Bandon Dunes Golf Resort.

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Date2026-04-15 bot
Bandon Dunes Golf Resort Guest Billing Specialist @ Sand Valley
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Pattern: Full Time Regular
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loacation Nekoosa, WI, United States Of America
loacation Nekoosa, WI....United States Of America
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<p><span style="font-size: 16px">Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons.&nbsp; Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.</span></p><p><span style="font-size: 16px">&nbsp;</span></p><p><span style="font-size: 16px">Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.</span></p><p><span style="font-size: 16px">&nbsp;</span></p><p><span style="font-size: 16px">The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.</span></p>\n<p></p><p><br></p><b>Position Summary</b><div> <p style="margin: 0in; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">The Guest Billing Specialist serves as a liaison for guests with inquiries related to charges posted to their room folio and other onsite credit card charges. This role researches and investigates billing questions and works to resolve concerns in a clear and thoughtful way, supporting a positive guest experience after departure.</span></p> </div><p><br></p><b>Essential Duties and Responsibilities</b><div> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Communicate effectively with guests, management, staff and co-workers, while providing highest quality of customer service available.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Assist appropriate inquiries with golf, lodging and food &amp; beverage billing questions.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Work with all departments to correct billing discrepancies, while gathering pertinent customer information.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Provide guests with additional information and issue refunds in alignment with company policy.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Assure that departing guest records are accurately maintained and that established policies and practices are consistently followed.&nbsp; Assure that procedures are consistent with company policies.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Maintain confidential and organized billing files.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Integrate with central reservations in handling reservations calls, book tee-times and lodging, and respond to guest emails as needed. Provide support in pre-arrival billing processes.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Retain the utmost knowledge of the property and its history, management personnel and their functions.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Perform other duties as needed, including but not limited to data entry and administrative tasks.</span></li> </ul> </div><p><br></p><b>Qualifications</b><div> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">High school diploma required; college degree preferred.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Proficiency in Microsoft Office: Outlook, Word, Excel and Google Docs. </span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Ability to learn Agylisis property management/reservations software and other resort systems.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Strong math skills, clear written and verbal communication, and a professional, positive approach to problem-solving.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Ability to manage multiple responsibilities under pressure, stay organized with minimal supervision, and collaborate naturally with guests and team members.</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Must be able to work flexible hours including evenings and weekends as needed.</span></li> </ul> </div><p><br></p><b>Physical Requirements</b><div> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">This role is primarily office-based, though you may move between the billing office and other resort areas. You'll spend most of your time at a desk using a computer, with occasional standing and walking as you gather information from different departments.</span></li> </ul> </div><p><br></p><b>Perks</b><div> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Golf Privileges</span></li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Retail &amp; Restaurant Discounts</span></li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Employee Meal Program</span></li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Uniform Benefit Provided</span></li> <li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk'; color: black;">Employee Assistance Program – Canopy</span></li> </ul> </div><p><br></p><p></p>\n<p><b><i><span style="font-size: 16px">Sand Valley LLC is an Equal Opportunity Employer</span></i></b></p><p><br></p><p>We participate in E-Verify to confirm employment eligibility.</p><p><br></p><p>#sandvalley</p>

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