Guest Services Supervisor @ Sand Valley job opportunity at Bandon Dunes Golf Resort.

Home Jobs In United States Of America Tag: Job Guest Services Supervisor @ Sand Valley position at Bandon Dunes Golf Resort


Date2026-03-13 bot
Bandon Dunes Golf Resort Guest Services Supervisor @ Sand Valley
Experience: General
Pattern: Full Time Seasonal
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Nekoosa, WI, United States Of America
loacation Nekoosa, WI....United States Of America
Auto GPT Summarize Enabled
<p><span style="font-size: 16px">Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons.&nbsp; Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.</span></p><p><span style="font-size: 16px">&nbsp;</span></p><p><span style="font-size: 16px">Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.</span></p><p><span style="font-size: 16px">&nbsp;</span></p><p><span style="font-size: 16px">The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.</span></p>\n<p></p><p><br></p><b>Position Summary</b><div> <p style="margin: 0in; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">The Guest Services Supervisor supports the Guest Services Manager in delivering seamless and exceptional guest experiences. Based at Clark’s Cabin, the central Guest Services hub, this role helps oversee daily Guest Services operations including the coordination, storage, delivery, and tracking of luggage, golf clubs, and other guest belongings. The position assists with transportation logistics, provides operational leadership for the Guest Services team, and ensures consistent service standards for guests throughout their stay.</span></p> </div><p><br></p><b>Essential Duties and Responsibilities</b><div> <p style="margin: 0in; font-size: 11pt; font-family: Univers, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Guest Interaction and Support</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Greet guests in a professional and welcoming manner</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Assist with luggage handling and transportation needs</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Provide accurate information and personalized assistance to ensure a positive guest experience</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Serve as a resource for Guest Services Associates when addressing guest requests or service concerns</span></li> </ul> <p style="margin: 0in; font-size: 11pt; font-family: Univers, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Logistics and Coordination</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Coordinate the pickup, storage, and delivery of golf bags, luggage, and personal belongings</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Manage daily luggage check-ins and check-outs</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Work closely with Front Desk, Housekeeping, and other departments to ensure efficient operations</span></li> </ul> <p style="margin: 0in; font-size: 11pt; font-family: Univers, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Shuttle Dispatch and Transportation Support</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Assist in managing incoming transportation requests</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Coordinate shuttle dispatch through the TrackMyShuttle app and two-way radios</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Support Guest Services Associates in maintaining organized and timely shuttle operations</span></li> </ul> <p style="margin: 0in; font-size: 11pt; font-family: Univers, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Rental and Activity Support</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Oversee guest rentals for bicycles, kayaks, paddle boards, and other recreational equipment</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Ensure equipment is prepared and delivered in a timely manner</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Provide guidance to staff on proper rental procedures and guest communication</span></li> </ul> <p style="margin: 0in; font-size: 11pt; font-family: Univers, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Shipsticks Coordination</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Oversee the creation of Shipsticks shipments for guests</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Ensure accurate handling, labeling, and documentation of all shipments</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Coordinate pick-ups and drop-offs and assist staff with shipment questions when needed</span></li> </ul> <p style="margin: 0in; font-size: 11pt; font-family: Univers, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Operational Oversight</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Support the Guest Services Manager in daily operational leadership of the Guest Services team</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Provide guidance and direction to Guest Services Associates during shifts</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Maintain cleanliness and organization of the Guest Services area</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Monitor inventory levels and communicate operational needs</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Ensure daily tasks and service standards are consistently met</span></li> </ul> </div><p><br></p><b>Qualifications</b><div> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Friendly, professional, and service-oriented demeanor</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Strong organizational and time management skills</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Effective verbal communication skills</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Ability to work efficiently in a fast-paced environment</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Strong attention to detail</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Ability to work collaboratively within a team setting</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Flexibility to work early mornings, evenings, weekends, and holidays</span></li> </ul> <p style="margin: 0in 0in 0in 0.5in; font-size: 11pt; font-family: Univers, sans-serif;">&nbsp;</p> <p style="margin: 0in; font-size: 11pt; font-family: Univers, sans-serif;"><strong><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Cabin operating hours are 5:30 a.m. to 9:00 p.m., from mid-April through the end of October.</span></strong></p> </div><p><br></p><b>Physical Requirements</b><div> <p style="margin: 0in; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Must be able to:</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Read and write in English</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Communicate verbally with staff members with or without the use of two-way radios</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Give and follow verbal and written instructions</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Visually inspect work areas</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Operate vehicles and equipment for extended periods</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Perform mathematical calculations involving fractions, decimals, and percentages</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Retrieve, read, and interpret information from technical sources</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Stand, walk, push, pull, lift, grasp, bend, and kneel for up to 5 hours at a time</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Lift up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly</span></li> </ul> </div><p><br></p><b>Working Conditions</b><div> <p style="margin: 0in; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Sand Valley team members work within a resort environment with both indoor and outdoor work settings. Work conditions may vary by role, season, and business needs.</span></p> </div><p><br></p><b>Perks</b><div> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Golf Privileges</span></li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Retail &amp; Restaurant Discounts</span></li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Employee Meal Program</span></li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk';">Uniform Benefit Provided</span></li> <li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Univers, sans-serif;"><span style="font-size: 10.0pt; font-family: 'Hanken Grotesk'; color: black;">Employee Assistance Program – Canopy</span></li> </ul> </div><p><br></p><p></p>\n<p><b><i><span style="font-size: 16px">Sand Valley LLC is an Equal Opportunity Employer</span></i></b></p><p><br></p><p>We participate in E-Verify to confirm employment eligibility.</p><p><br></p><p>#sandvalley</p>

Other Ai Matches

Food &amp; Beverage Supervisor @ Sand Valley Applicants are expected to have a solid experience in handling Job related tasks
Housekeeping Dispatcher @ Sand Valley Applicants are expected to have a solid experience in handling Job related tasks
Prep Cook @ Sand Valley Applicants are expected to have a solid experience in handling Job related tasks
Reservations PBX Operator @ Bandon Dunes Golf Resort Applicants are expected to have a solid experience in handling Job related tasks