Player Support Executive job opportunity at Side.

Home Jobs In Malaysia Tag: Job Player Support Executive position at Side


Date2025-11-05T08:55:23.559Z bot
Side Player Support Executive
Experience: General
Pattern: Contract
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Kuala Lumpur, Malaysia
loacation Kuala Lumpur....Malaysia
Auto GPT Summarize Enabled
• Providing customer support and technical issue resolution via email, chat, social media and other online platforms. • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms. • Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console. • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. • Escalating real-time issues to client/supervisor. • Translate Mandarin to English and vice versa • Report and minutes writing in English or Chinese • English (fluent), or Mandarin (fluent, native) • Requires towork on weekends and public holidays with a fixed schedule. • Strong in both written and communicating in English • Ability to deliver excellent customer service quality utilizing soft skills • Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support • Ability to solve and analyse information accurately with appropriate speed and guidelines • Team player • Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Other Ai Matches

Game Producer - Talent Pool (MEA) Applicants are expected to have a solid experience in handling Job related tasks
Tech & VFX Artist - Talent Pool (APAC) Applicants are expected to have a solid experience in handling Job related tasks
Programming - (Various Disciplines) - Talent Pool (APAC) Applicants are expected to have a solid experience in handling Job related tasks
Game Producer- Talent Pool (LATAM) Applicants are expected to have a solid experience in handling Job related tasks