Italian Speaking Customer Service for Payment Solutions Provider in Greece job opportunity at Mercier Consultancy Global.

Home Jobs In Spain Tag: Job Italian Speaking Customer Service for Payment Solutions Provider in Greece position at Mercier Consultancy Global


Date2026-01-27T13:47:53.726Z bot
Mercier Consultancy Global Italian Speaking Customer Service for Payment Solutions Provider in Greece
Experience: General
Pattern: Full-time
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degreeGeneral
Spain
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Mercier Consultancy MD is excited to present a rewarding opportunity for Italian Speaking Customer Service Representatives for a Payment Solutions Provider, based in Greece. This role is tailored for individuals who are enthusiastic about financial services and dedicated to delivering exceptional customer support. As a representative, you will assist customers in Italian, addressing their inquiries related to payment solutions and ensuring a smooth customer experience. Key Responsibilities Manage customer inquiries regarding payment processing, account management, and transaction issues via phone, email, and chat in Italian. Provide accurate information about services, fees, and payment platform features. Assist customers in troubleshooting technical issues related to payment transactions and solutions. Resolve customer complaints efficiently, ensuring high levels of satisfaction and retention. Document all customer interactions in the CRM system for accurate tracking and follow-up. Collaborate with internal teams to enhance customer service delivery and address client needs. Stay informed about industry regulations and updates to ensure compliance and provide relevant advice. Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, particularly in financial services or payment solutions. Strong communication skills and a customer-oriented mindset. Problem-solving abilities and comfort in handling inquiries related to payment processes. Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment. Familiarity with payment processing software and customer relationship management (CRM) tools is desirable. Willingness to work flexible hours, including weekends and holidays as necessary. Relocation to Greece is required for this position.

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