Dutch Speaking Customer Expert For International Airline - Work In Greece job opportunity at Mercier Consultancy Global.

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Date2026-04-28T08:41:54.760Z bot
Mercier Consultancy Global Dutch Speaking Customer Expert For International Airline - Work In Greece
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Sofia, Bulgaria
loacation Sofia....Bulgaria
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Mercier Consultancy MD is seeking a Dutch Speaking Customer Expert to join our team for an international airline based in Greece. This role offers the opportunity to deliver outstanding customer service to Dutch-speaking travelers while working in a dynamic and multicultural environment. If you are passionate about customer care and ready to represent a leading airline, this position is perfect for you. Key Responsibilities Provide exceptional customer support in Dutch via phone, email, and chat for airline passengers. Assist customers with inquiries related to flights, bookings, baggage, and travel policies. Effectively resolve customer issues to ensure high levels of satisfaction. Maintain accurate and detailed records of customer interactions using the CRM system. Collaborate with team members and other departments to offer seamless service. Stay informed about airline products, services, policies, and industry regulations. Fluency in Dutch (both written and spoken) is essential; proficiency in English is beneficial. Previous experience in customer service, preferably within the airline or travel industry, is an advantage. Excellent communication and interpersonal skills with a customer-oriented approach. Ability to work effectively in a fast-paced, international environment. Strong problem-solving abilities and attention to detail. Familiarity with CRM systems and digital communication tools preferred. Flexible, proactive, and able to work independently as well as part of a team.

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