Croatian Speaking Customer Service for High-End Coffee Machines - Work In Greece job opportunity at Mercier Consultancy Global.

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Date2026-04-27T15:17:25.809Z bot
Mercier Consultancy Global Croatian Speaking Customer Service for High-End Coffee Machines - Work In Greece
Experience: General
Pattern: Full-time
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Mercier Consultancy MD is delighted to offer a fantastic opportunity for Croatian Speaking Customer Service Representatives for a premium High-End Coffee Machines brand, based in Greece. This role suits individuals passionate about delivering exceptional customer service and who have an interest in high-quality coffee products. As a representative, you will provide support to customers in Croatian, assisting with inquiries related to coffee machines, orders, maintenance, and troubleshooting. Key Responsibilities Respond to customer inquiries regarding high-end coffee machines, including product features, usage, and maintenance, via phone, email, and chat in Croatian. Assist customers with order processing, delivery tracking, and after-sales services. Troubleshoot technical issues and provide clear guidance to resolve problems effectively. Handle customer complaints promptly and professionally to ensure customer satisfaction. Maintain accurate records of customer interactions in the CRM system. Collaborate with internal teams to enhance product knowledge and improve customer service processes. Keep updated with the latest product developments and industry trends. Fluency in Croatian (both written and spoken) is essential; knowledge of English is an advantage. Previous experience in customer service, preferably in the consumer electronics or appliance sector. Excellent communication and interpersonal skills with a customer-oriented approach. Strong problem-solving skills and the ability to assist with technical support queries. Good organizational skills and the ability to handle multiple tasks efficiently. Familiarity with CRM software and customer support tools is desirable. Willingness to work flexible hours, including weekends and holidays if needed. Relocation to Greece is required for this position.

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