Portuguese Speaking Customer Service for Online Marketplace in Greece job opportunity at Mercier Consultancy Global.

Home Jobs In Spain Tag: Job Portuguese Speaking Customer Service for Online Marketplace in Greece position at Mercier Consultancy Global


Date2026-01-20T16:09:17.030Z bot
Mercier Consultancy Global Portuguese Speaking Customer Service for Online Marketplace in Greece
Experience: General
Pattern: Full-time
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degreeGeneral
Spain
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Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives to join our team supporting an online marketplace in Greece. This exciting role is perfect for individuals who are passionate about e-commerce and customer engagement. As a representative, you will communicate with customers primarily in Portuguese, assisting them with various inquiries related to products and services. Key Responsibilities Handle customer inquiries related to online marketplace products, order statuses, and account issues via phone, email, and chat in Portuguese. Provide comprehensive information on product specifications, availability, and pricing. Assist customers with order processing, returns, and refunds while ensuring a seamless experience. Resolve customer complaints and provide solutions in a timely and efficient manner. Document interactions and maintain accurate records in the CRM system. Collaborate with internal teams to enhance customer experience and address any concerns promptly. Stay informed about the latest trends in online shopping and the marketplace's offerings to deliver effective support. Fluency in Portuguese (both written and spoken) is essential; knowledge of English or Greek is a plus. Prior experience in customer service, preferably in an e-commerce or online marketplace environment. Strong communication and interpersonal skills with a customer-first attitude. Excellent problem-solving abilities and a proactive approach to customer needs. Capability to manage multiple inquiries effectively in a fast-paced setting. Familiarity with CRM software and online support tools. Willingness to work flexible hours, including evenings and weekends if needed.

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