Portuguese Speaking Customer Service for Public Utilities Company in Greece job opportunity at Mercier Consultancy Global.

Home Jobs In Greece Tag: Job Portuguese Speaking Customer Service for Public Utilities Company in Greece position at Mercier Consultancy Global


Date2026-01-20T11:01:41.268Z bot
Mercier Consultancy Global Portuguese Speaking Customer Service for Public Utilities Company in Greece
Experience: General
Pattern: Full-time
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degreeGeneral
Greece
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Mercier Consultancy MD is pleased to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Public Utilities Company in Greece. This role is ideal for individuals who are passionate about making a difference in the community through effective and compassionate customer service. As a representative, you will assist Portuguese-speaking customers with their inquiries regarding public utilities services, ensuring clear communication and support. Key Responsibilities Handle customer inquiries related to public utility services, billing, and account management via phone, email, and chat in Portuguese. Provide accurate information about service availability, pricing, and payment options. Assist customers with issues related to service interruptions, outages, and general account inquiries. Resolve customer complaints efficiently while ensuring high levels of satisfaction. Document all customer interactions accurately in the CRM system for future reference and follow-up. Work closely with technical and service departments to enhance overall customer experience and service delivery. Stay informed about changes in public utility regulations and services to provide up-to-date information. Fluency in Portuguese (both written and spoken) is essential; knowledge of Greek or English is a plus. Experience in customer service, preferably in the public utilities or related sector. Strong communication skills and a service-oriented approach. Excellent problem-solving abilities with a focus on customer satisfaction. Ability to manage multiple inquiries in a busy environment effectively. Familiarity with customer relationship management (CRM) software is desirable. Willingness to work flexible hours, including evenings and weekends, as needed.

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