Polish Speaking Customer Service for SaaS Company - Work In Greece job opportunity at Mercier Consultancy Global.

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Date2026-01-06T05:48:27.451Z bot
Mercier Consultancy Global Polish Speaking Customer Service for SaaS Company - Work In Greece
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Riga, Latvia
loacation Riga....Latvia
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Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives to join a leading SaaS company based in Greece. This role is perfect for individuals who are enthusiastic about technology and dedicated to providing exceptional customer support. As a vital member of our team, you will assist clients in navigating our software solutions while communicating effectively in Polish. Key Responsibilities Manage customer inquiries related to software products and services via phone, email, and chat in Polish. Provide clients with comprehensive information regarding product features, troubleshooting, and technical assistance. Assist customers with onboarding and guide them through the software setup and usage. Resolve issues, complaints, and technical questions rapidly, ensuring customer satisfaction. Document all customer interactions accurately in the CRM system for follow-ups and quality control. Collaborate with technical teams to improve the customer experience and resolve complex issues. Stay updated on industry trends and software developments to provide informed assistance. Fluency in Polish (both written and spoken) is essential; proficiency in English is preferred. Previous experience in customer service, especially in the SaaS or technology sector, is advantageous. Excellent communication skills with a problem-solving mindset. Ability to manage multiple customer inquiries efficiently in a fast-paced environment. Familiarity with CRM software and customer service tools. Proficient with technology and eagerness to learn new software applications. Willingness to relocate to Greece and work flexible hours, including evenings and weekends if needed.

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