Polish Speaking Customer Service for Online Marketplace - Work Remote In Greece job opportunity at Mercier Consultancy Global.

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Date2026-01-06T05:58:24.379Z bot
Mercier Consultancy Global Polish Speaking Customer Service for Online Marketplace - Work Remote In Greece
Experience: General
Pattern: Full-time
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Mercier Consultancy MD is thrilled to announce a position for Polish Speaking Customer Service Representatives for an Online Marketplace, offering the flexibility to work remotely from Greece. This role is perfect for individuals who have a passion for e-commerce and customer support. As a representative, you will assist customers in Polish, providing them with a seamless online shopping experience and addressing their inquiries about products and services. Key Responsibilities Respond to customer inquiries related to online orders, product details, and marketplace policies through phone, email, and chat in Polish. Assist customers with account issues, payment inquiries, and order tracking. Resolve customer complaints and escalations with a focus on providing excellent service. Document all customer interactions accurately in our CRM system. Collaborate with logistics and product teams to ensure timely resolution of issues and customer satisfaction. Stay updated on marketplace offers, products, and industry trends to provide relevant information to customers. Fluency in Polish (both written and spoken) is essential; proficiency in English is an advantage. Previous experience in customer service, preferably in e-commerce or online marketplaces. Strong communication and interpersonal skills with a customer-first mindset. Excellent problem-solving abilities and the capacity to manage time effectively. Proficiency in using customer service platforms and CRM systems. Ability to work independently and remotely while maintaining high productivity. Willingness to work flexible hours, including evenings and weekends if required.

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