German Speaking Customer Service for Travel & Hospitality Company job opportunity at Mercier Consultancy Global.

Home Jobs In Greece Tag: Job German Speaking Customer Service for Travel & Hospitality Company position at Mercier Consultancy Global


Date2026-01-02T09:02:42.879Z bot
Mercier Consultancy Global German Speaking Customer Service for Travel & Hospitality Company
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
Greece
Auto GPT Summarize Enabled
Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives within the Travel & Hospitality sector. This position is perfect for individuals who have a passion for travel and are committed to providing exceptional customer service. As a representative, you will assist clients with their inquiries and help them make the most of their travel experiences, all while communicating effectively in German. Key Responsibilities Handle customer inquiries regarding travel bookings, accommodations, and hospitality services via phone, email, and chat in German. Provide detailed information on travel packages, special offers, and itineraries. Assist customers with booking modifications, cancellations, and concerns regarding their travel plans. Resolve customer complaints and issues promptly to ensure a positive travel experience. Document all customer interactions accurately in the CRM system for efficient follow-up and service improvement. Collaborate with travel suppliers and internal teams to enhance service delivery and customer satisfaction. Stay informed about travel industry trends and company offerings to provide accurate information to clients. Fluency in German (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably in the travel and hospitality industry. Strong communication skills with the ability to engage and assist customers effectively. Excellent problem-solving abilities and a strong customer-oriented approach. Ability to manage multiple inquiries and work efficiently in a fast-paced environment. Familiarity with booking systems and CRM software is desirable. Willingness to work flexible hours, including evenings and weekends, as necessary.

Other Ai Matches

Dutch/Flemish Speaking Customer Representative (Remote) - Relocation To Greece Applicants are expected to have a solid experience in handling Job related tasks
Dutch Customer Care - Work in Greece - Fully Paid Relocation Package Applicants are expected to have a solid experience in handling Job related tasks
Dutch Customer Service Agent Web shop - Work In Greece - Fully Paid Relocation Applicants are expected to have a solid experience in handling Job related tasks
Italian Speaking Customer Service for IT Support Services - Work in Greece Applicants are expected to have a solid experience in handling Job related tasks