Portuguese Speaking Customer Service - Work in Sofia, Bulgaria job opportunity at Mercier Consultancy Global.

Home Jobs In Portugal Tag: Bulgaria Portuguese Speaking Customer Service - Work in Sofia, Bulgaria position at Mercier Consultancy Global


Date2026-03-17T14:14:19.225Z bot
Mercier Consultancy Global Portuguese Speaking Customer Service - Work in Sofia, Bulgaria
Experience: General
Pattern: Full-time
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Bulgaria

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Portugal
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Mercier Consultancy MD is excited to offer a wonderful opportunity for Portuguese Speaking Customer Service Representatives, with the chance to work in vibrant Sofia, Bulgaria. This role is ideally suited for individuals who are passionate about delivering high-quality customer service and providing assistance to clients in Portuguese. As a representative, you will engage with customers, helping them navigate their inquiries and enhancing their overall experience. Key Responsibilities Handle customer inquiries related to products and services via phone, email, and chat in Portuguese. Provide accurate information on company offerings, policies, and troubleshooting methods. Assist customers with account management, order processes, and any issues they may encounter. Resolve customer complaints and inquiries promptly to ensure a high level of customer satisfaction. Document all interactions and feedback in the CRM system for proper record-keeping. Collaborate with internal teams to enhance customer service delivery and address client needs effectively. Stay informed about market trends and product updates to offer relevant and helpful solutions. Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service is preferred, ideally in a fast-paced environment. Strong communication and interpersonal skills with a client-focused mindset. Problem-solving abilities and the capacity to handle inquiries effectively. Excellent organizational skills and the ability to multitask in a busy setting. Familiarity with customer service software and CRM tools is desirable. Willingness to work flexible hours, including weekends and holidays as necessary. Relocation to Sofia, Bulgaria is required for this position.

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