German Speaking Customer Support - (Remote) in Greece job opportunity at Mercier Consultancy Global.

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Date2026-02-18T17:02:29.258Z bot
Mercier Consultancy Global German Speaking Customer Support - (Remote) in Greece
Experience: General
Pattern: Full-time
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Mercier Consultancy MD is pleased to announce an opening for a German Speaking Customer Support Representative, offering a remote work opportunity based in Greece. This position is perfect for individuals who are eager to provide exceptional support to our German-speaking clients while enjoying the flexibility of remote work. Key Responsibilities Offer high-quality customer support to German-speaking clients through various communication channels including phone, email, and chat. Respond promptly and professionally to inquiries regarding products, services, and company policies. Skillfully handle and resolve customer complaints and issues to ensure a positive customer experience. Document all customer interactions accurately in our CRM system for future reference and improvement. Collaborate with cross-functional teams to provide comprehensive solutions and improve service quality. Stay up-to-date with product knowledge and industry trends to provide informed assistance to clients. Fluency in German (both written and spoken) is essential; proficiency in English is advantageous. Experience in customer service or support roles is preferred. Strong communication and interpersonal skills, with a customer-focused attitude. Excellent problem-solving skills and a proactive approach to addressing inquiries. Familiarity with customer service software and CRM systems is a plus. Able to work independently in a remote environment while maintaining team collaboration. A passion for helping customers and providing outstanding support.

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