Spanish Speaking Customer Care for E-Commerce Platform in Greece job opportunity at Mercier Consultancy Global.

Home Jobs In Hungary Tag: Job Spanish Speaking Customer Care for E-Commerce Platform in Greece position at Mercier Consultancy Global


Date2026-02-05T18:00:28.812Z bot
Mercier Consultancy Global Spanish Speaking Customer Care for E-Commerce Platform in Greece
Experience: General
Pattern: Full-time
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degreeGeneral
Hungary
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Mercier Consultancy MD is excited to offer an excellent opportunity for Spanish Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in Greece. This role is perfect for individuals who have a keen interest in online shopping and a dedication to providing outstanding customer support. As a representative, you will assist customers in Spanish, resolving their inquiries and enhancing their overall shopping experience. Key Responsibilities Handle customer inquiries related to product orders, shipping, returns, and account management via phone, email, and chat in Spanish. Provide accurate information about products, pricing, promotions, and delivery options. Assist customers with order modifications, cancellations, and troubleshooting issues with the e-commerce platform. Resolve customer complaints and ensure a high level of satisfaction through effective problem-solving. Document all customer interactions and feedback in the CRM system for tracking and follow-up. Collaborate with various departments, including logistics and sales, to improve customer service delivery. Stay informed about product updates and promotions to provide timely assistance to customers. Fluency in Spanish (both written and spoken) is essential; knowledge of English is beneficial. Previous experience in customer service, particularly in the e-commerce or retail sector, is preferred. Strong communication skills and a friendly, approachable demeanor. Ability to handle inquiries and complaints efficiently while maintaining professionalism. Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment. Familiarity with e-commerce platforms and customer relationship management (CRM) systems is desirable. Willingness to work flexible hours, including weekends and holidays as needed. Relocation to Greece is required for this position.

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