Customer Support Expert for an Insurance Team - German speaking job opportunity at Next Job Abroad.

Home Jobs In Germany Tag: Job Customer Support Expert for an Insurance Team - German speaking position at Next Job Abroad


Date2026-04-14T13:56:33.347Z bot
Next Job Abroad Customer Support Expert for an Insurance Team - German speaking
Experience: Highly Experienced
Pattern: Full-time
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loacation Berlin, Germany
loacation Berlin....Germany
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Join us in Greece to help redefine insurance Take this opportunity to work with a  global leader in consumer protection and claims services.  We’ve spent over 20 years building a global supply chain that uses modern technology and service innovation to create seamless customer experiences that can solve almost any issue, quick and easy, with no hassles.   Join a team united by the same end goal: to completely change the way people think about insurance plans. What You’ll Do Guide & support customers:  Communicate clearly and empathetically, using strong listening and questioning techniques to understand needs and explain complex insurance concepts in plain language. Resolve issues first time:  Proactively address complaints and obstacles, aiming for accurate, timely resolutions. Champion customer care:  Recognize vulnerabilities or special circumstances and maintain professionalism throughout the claim journey. Stay compliant:  Adhere to applicable regulations (e.g.,  FCA  for UK,  GDPR  for EU) and follow all internal quality standards and procedures. Own your outcomes:  Take responsibility for assigned tasks and deliver correct solutions promptly. Work smart with tech:  Navigate office software,  CRM  platforms, and claims systems to assist customers in real time. Document precisely:  Keep claim and case notes complete, compliant, and up to date while multitasking across systems. Keep improving:  Participate in ongoing training; stay current on products, regulations, and best practices; and suggest process enhancements. Excellent  German  and good  English  language skills (spoken and written) Great communication skills, active listening, and the ability to simplify complex topics Problem-solving mindset, attention to detail, and accountability Comfort working across multiple systems (CRM, claims platforms, office tools) Familiarity with regulatory environments (e.g. FCA, MFSA and GDPR) Commitment to continuous learning and operational excellence

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